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- Tasks: Lead commercial operations to enhance customer experience and drive strategic growth.
- Company: Innovative life sciences company focused on accessible molecular analysis.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in life sciences while leading high-performing teams.
- Qualifications: 10+ years in commercial operations with strong analytical and leadership skills.
- Other info: Join a mission-driven team dedicated to improving life on Earth and beyond.
The predicted salary is between 36000 - 60000 £ per year.
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. By enabling biological insights, we strive to improve life on Earth and beyond.
The Role: Reporting to the VP Commercial EMEAI, this role partners with the Commercial leadership team to deliver operational excellence and commercial effectiveness within a life sciences organisation. You will drive an optimal regional E2E operating model, efficiencies, continuous improvement, strategic resourcing, and competency growth in commercial teams. Act as the key link between customer-facing teams (Sales, Service & Support, Customer Care) and internal functions (Finance, IT, Product, Logistics, Supply Chain, Digital, Global Operations), translating strategy into scalable execution. Ensure commercial teams have compliant systems, high-quality data, and processes to drive sustainable growth, customer satisfaction, and long-term partnerships.
Responsibilities:
- Customer Care Focus: Oversee the Customer Care team, managing order management, renewals, contracts, and customer communications. Ensure smooth lead-to-cash and order-to-fulfilment processes, partnering with Supply Chain, Manufacturing, Logistics, and Finance. Champion a customer-obsessed mindset across all commercial operations. Use customer insights and data to identify friction points and drive continuous improvement initiatives. Optimise workflows, SLAs, and escalation models for improved customer experience.
- Other Responsibilities: Expand Commercial Operations in line with strategic plans. Translate growth strategy into operational plans and execution frameworks. Align Sales, Service & Support, and Customer Care for seamless customer experience. Define and track KPIs, dashboards, and performance measures. Oversee Commercial Analysts to improve processes from lead-to-cash and order-to-fulfilment. Own tools for forecasting, pipeline management, territory design, quota setting, and incentive plans. Ensure CRM effectiveness and data quality. Lead Tender Specialist team for efficient tender responses. Build and develop high-performing teams and influence senior stakeholders.
Qualifications:
- BSc (preferably Life Sciences), MBA or Postgraduate preferred.
- 10+ years in commercial operations, sales/revenue operations in complex B2B.
- 5+ years of management experience.
- Proven track record supporting Sales and Customer Care.
- Strong analytical skills, CRM expertise, and experience driving cross-functional change.
- Background in technical/scientific or regulated industry is desirable.
- Strategic thinker with operational execution skills and a customer-centric mindset.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Director, Commercial Operations EMEAI in Oxford employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Commercial Operations EMEAI in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their goals. This will help you show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Director, Commercial Operations EMEAI in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Commercial Operations EMEAI. Highlight your experience in commercial operations and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and customer satisfaction in previous positions. Let us know what excites you about joining StudySmarter!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, make sure to include any relevant data-driven projects or experiences in your application. We love seeing how you've used insights to improve processes or drive growth in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Stuff
Make sure you understand the ins and outs of Oxford Nanopore's technology and how it fits into the life sciences landscape. Brush up on nanopore-based sensing technology and be ready to discuss how it can impact commercial operations.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've built high-performing teams and influenced stakeholders in previous roles. Highlight your management experience and how it aligns with the responsibilities of this position.
✨Be Customer-Centric
Since the role focuses heavily on customer care, come prepared with insights on how to enhance customer experience. Think about specific strategies you've implemented in the past to improve customer satisfaction and operational efficiency.
✨Data is Key
With a strong emphasis on analytics and CRM expertise, be ready to discuss how you've used data to drive decision-making and improve processes. Bring examples of KPIs you've tracked and how they led to successful outcomes in your previous roles.
