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- Tasks: Lead digital strategy and transformation to enhance customer engagement and operational excellence.
- Company: Join Oxford Nanopore, a pioneering tech company revolutionising molecular analysis.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in a role that shapes the future of digital customer experiences.
- Qualifications: 7+ years in digital leadership with a strong focus on strategy and team management.
- Other info: Collaborative culture with a commitment to innovation and global reach.
The predicted salary is between 48000 - 72000 £ per year.
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.
As Customer Platforms Director, you will shape and deliver ONT’s digital strategy to drive customer engagement, growth, and operational excellence. You’ll lead digital transformation initiatives, champion a customer-first mindset, and oversee all customer-facing digital platforms, including websites, community, e-commerce, onboarding, and omnichannel experiences. This leadership role involves working closely with marketing, IT, product, sales, and business platforms. You’ll build and lead a high-performing multidisciplinary team across UX/UI, web, content, and analytics, manage external partners and budgets, and clearly articulate digital strategy and performance to senior stakeholders.
Responsibilities- Define and execute the overarching digital strategy to drive growth, engagement, and self-service efficiency
- Lead digital transformation initiatives across the organisation
- Identify emerging technologies and trends to enhance customer experience and operational efficiency
- Build, lead, and inspire a multidisciplinary digital team
- Foster a collaborative, innovative, high-performance culture
- Own and optimise all digital touchpoints including websites, community, e-commerce, onboarding, and omnichannel experiences
- Champion UX/UI best practices and user-centric design
- Define, track, and report core digital performance metrics
- Use data-driven insights to continuously improve digital effectiveness
- Partner cross-functionally with marketing, IT, product, and sales
- Present digital strategy and performance to senior stakeholders
- Manage vendors, agencies, licences, and digital budgets to ensure effective resource allocation
- Bachelor’s degree in Digital Marketing, Business, Computer Science, or related field
- 7+ years’ experience in senior digital leadership roles with responsibility for strategy and transformation
- Proven delivery of large-scale digital platforms (web, apps, e-commerce)
- Strong experience leading multidisciplinary digital teams
- Deep understanding of digital ecosystems including UX/UI, SEO/SEM, e-commerce, and analytics
- Strong analytical, communication, stakeholder, vendor, and budget management skills
- Strategic, customer-first, results-driven mindset with a passion for developing digital talent
- Master’s degree (MBA, Digital Transformation, or related)
- Relevant certifications (Agile/Scrum, Google Analytics, Adobe, Digital Marketing Institute)
- Experience in large, customer-focused or regulated organisations
- Global or multi-region digital platform experience
- Exposure to AI-driven digital innovation
- Familiarity with platforms such as Salesforce, Storyblok, and Qualtrics
- Knowledge of GDPR, accessibility, and digital compliance standards
Customer Platforms Director (12-month FTC) in Oxford employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Platforms Director (12-month FTC) in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Oxford Nanopore. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Show off your digital savvy! When you get the chance to meet with hiring managers, be ready to discuss the latest trends in digital transformation and how you've successfully led similar initiatives in the past.
✨Tip Number 3
Prepare for the interview by diving deep into their digital platforms. Familiarise yourself with their website and community engagement strategies, and think of ways you could enhance them. This shows you're proactive and genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Oxford Nanopore family.
We think you need these skills to ace Customer Platforms Director (12-month FTC) in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Platforms Director role. Highlight your experience in digital strategy and transformation, and show us how your skills align with our mission at Oxford Nanopore.
Showcase Your Leadership Skills: We want to see how you've built and led multidisciplinary teams in the past. Share specific examples of how you've fostered a collaborative culture and driven results through effective leadership.
Be Data-Driven: Since this role involves performance metrics and analytics, include examples of how you've used data to inform decisions and improve digital effectiveness. We love candidates who can back up their strategies with solid insights!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Digital Strategy
Before the interview, make sure you thoroughly understand Oxford Nanopore's digital strategy and how it aligns with their mission. Be ready to discuss how your experience in leading digital transformation initiatives can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to build and inspire multidisciplinary teams. Discuss specific instances where you've fostered a collaborative culture and driven high performance within your team.
✨Be Data-Driven
Since the role involves defining and tracking digital performance metrics, come prepared with insights from your previous roles. Share how you've used data to improve customer experiences and operational efficiency in past projects.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've effectively partnered with cross-functional teams. Be ready to explain how you’ve presented digital strategies and performance metrics to senior stakeholders in a clear and impactful way.
