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For Companies At a Glance
- Tasks: Lead commercial operations to enhance customer experience and drive strategic growth.
- Company: Join Oxford Nanopore, a pioneer in molecular analysis technology.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Why this job: Shape the future of life sciences with innovative technology and a customer-focused approach.
- Qualifications: 10+ years in commercial operations and strong analytical skills required.
- Other info: Dynamic role with opportunities to influence senior stakeholders and build high-performing teams.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. By enabling biological insights, we strive to improve life on Earth and beyond.
The Role
Reporting to the VP Commercial EMEAI, this role partners with the Commercial leadership team to deliver operational excellence and commercial effectiveness within a life sciences organisation. You will drive an optimal regional E2E operating model, efficiencies, continuous improvement, strategic resourcing, and competency growth in commercial teams.
Act as the key link between customerâfacing teams (Sales, Service & Support, Customer Care) and internal functions (Finance, IT, Product, Logistics, Supply Chain, Digital, Global Operations), translating strategy into scalable execution. Ensure commercial teams have compliant systems, highâquality data, and processes to drive sustainable growth, customer satisfaction, and longâterm partnerships.
Responsibilities
- Oversee the Customer Care team, managing order management, renewals, contracts, and customer communications.
- Ensure smooth leadâtoâcash and orderâtoâfulfilment processes, partnering with Supply Chain, Manufacturing, Logistics, and Finance.
- Champion a customerâobsessed mindset across all commercial operations.
- Use customer insights and data to identify friction points and drive continuous improvement initiatives.
- Optimise workflows, SLAs, and escalation models for improved customer experience.
- Expand Commercial Operations in line with strategic plans.
- Translate growth strategy into operational plans and execution frameworks.
- Align Sales, Service & Support, and Customer Care for seamless customer experience.
- Define and track KPIs, dashboards, and performance measures.
- Oversee Commercial Analysts to improve processes from leadâtoâcash and orderâtoâfulfilment.
- Own tools for forecasting, pipeline management, territory design, quota setting, and incentive plans.
- Ensure CRM effectiveness and data quality.
- Lead Tender Specialist team for efficient tender responses.
- Build and develop highâperforming teams and influence senior stakeholders.
Qualifications
- BSc (preferably Life Sciences), MBA or Postgraduate preferred.
- 10+ years in commercial operations, sales/revenue operations in complex B2B.
- 5+ years of management experience.
- Proven track record supporting Sales and Customer Care.
- Strong analytical skills, CRM expertise, and experience driving crossâfunctional change.
- Background in technical/scientific or regulated industry is desirable.
- Strategic thinker with operational execution skills and a customerâcentric mindset.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Director, Commercial Operations EMEAI in London employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Director, Commercial Operations EMEAI in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Oxford Nanopore or similar companies. A friendly chat can open doors that a CV just can't.
â¨Tip Number 2
Prepare for interviews by understanding the companyâs mission and values. Show how your experience aligns with their goals, especially in commercial operations and customer care.
â¨Tip Number 3
Practice your pitch! Be ready to explain how you can drive operational excellence and improve customer satisfaction. Keep it concise and impactful.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed and shows your genuine interest in joining the team.
We think you need these skills to ace Director, Commercial Operations EMEAI in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Commercial Operations EMEAI. Highlight your experience in commercial operations and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and customer satisfaction in previous positions. Let us know what excites you about joining Oxford Nanopore Technologies!
Showcase Your Analytical Skills: Since the role requires strong analytical skills, make sure to include any relevant data-driven projects or experiences in your application. We love seeing how you've used insights to drive improvements and efficiencies in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Oxford Nanopore Technologies
â¨Know Your Stuff
Make sure you understand Oxford Nanopore's technology and its impact on molecular analysis. Brush up on the latest trends in life sciences and be ready to discuss how your experience aligns with their mission of improving life on Earth.
â¨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to build high-performing teams. Prepare examples of how you've successfully managed teams in the past, focusing on your strategic thinking and operational execution skills.
â¨Be Customer-Obsessed
Since the role emphasises a customer-centric mindset, think of specific instances where you've improved customer experience or driven continuous improvement initiatives. Be ready to discuss how you can champion this mindset across commercial operations.
â¨Prepare for Cross-Functional Collaboration
This position requires working closely with various internal functions. Think about your experiences collaborating with teams like Sales, Finance, and Supply Chain. Be prepared to share how youâve translated strategy into actionable plans that benefit all stakeholders.
