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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support customers with their enquiries.
- Company: Join Oxford Nanopore, a leader in genomics technology.
- Benefits: Hybrid working, collaborative environment, and global impact.
- Why this job: Be part of an innovative team making a difference in molecular analysis.
- Qualifications: Fluency in German and experience in customer-facing roles.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Oxford Nanopore Technologies (ONT) is looking for a confident, approachable, and customer-focused Customer Care Associate (German Speaker) to join our growing Customer Care team based in Oxford.
Location & Working Arrangement
Oxford, UK | Hybrid working – 3 days per week onsite
The Role
Reporting to the Associate Director, you will be a key point of contact for our customers, handling inbound and outbound enquiries across phone, email, and chat. You will ensure customers feel supported at every stage of their journey with ONT.
You Will
- Deliver exceptional customer service and exceed customer expectations
- Respond to customer enquiries before and after order placement
- Support customers with order processing, account management, and general enquiries
- Use internal systems (e.g. SFDC / CRM tools) to provide accurate order and shipment updates
- Maintain accurate customer records and service history
- Escalate complex or non-standard issues to senior team members as required
- Work closely with Sales, Logistics, Operations, and Technical Support teams to resolve cases efficiently
- Manage your personal queue and rota responsibilities proactively
- Identify root causes of repeat issues and contribute to long-term improvements in customer satisfaction
About You
You will bring a proactive, positive attitude and enjoy working in a fast-paced, collaborative environment.
We’re Looking For Someone Who Has
- Fluency in German (spoken and written)
- Previous experience in a customer-facing or sales support role
- Confidence communicating with customers by phone, email, and chat
- Strong Microsoft Office skills and comfort using CRM and/or ERP systems
- A customer-first mindset with a "goes above and beyond" approach
- The ability to prioritise workload and work effectively with minimal supervision
- A team-oriented attitude with a natural ability to build positive relationships
Education
Good general education (e.g. 5 GCSEs at Grade C or above). A Levels, NVQ Level 3, or equivalent are desirable.
Why Join Oxford Nanopore?
You will be part of an innovative, fast-growing company at the forefront of genomics technology — supporting customers globally while working from our Oxford office three days per week in a collaborative team environment.
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Equal Employment Opportunity
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Customer Care Specialist (German Speaker) in London employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist (German Speaker) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oxford Nanopore Technologies. Understand their mission and values, and think about how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries during the interview. Remember, they want to see how you handle pressure and tricky situations!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, be prepared to demonstrate your language abilities during the interview. You might even want to brush up on some industry-specific vocabulary to impress them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Care Specialist (German Speaker) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer-facing roles. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Care Specialist role. We love seeing genuine interest!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service skills. Understand what exceptional customer care looks like and be ready to share examples from your past experiences. Think about how you can exceed customer expectations and handle inquiries effectively.
✨Show Off Your Language Skills
Since this role requires fluency in German, make sure you're comfortable speaking and writing in the language. Prepare to demonstrate your language skills during the interview, perhaps by answering a few questions in German or discussing your previous experiences with German-speaking customers.
✨Familiarise Yourself with the Company
Research Oxford Nanopore Technologies and their innovative products. Understanding their mission and how they support customers will help you align your answers with their values. Be prepared to discuss how you can contribute to their goal of providing exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage difficult customers or resolve complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
