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- Tasks: Support end users by managing device rollouts and resolving technical issues.
- Company: Join Oxford Nanopore, a leader in real-time DNA/RNA sequencing technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a mission to enable analysis of anything, anywhere, while developing your IT skills.
- Qualifications: Experience in IT project delivery, Windows management, and strong communication skills required.
- Other info: This is a 9-month contract role with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the IT Support Engineer (9 month contract) role at Oxford Nanopore Technologies
Join to apply for the IT Support Engineer (9 month contract) role at Oxford Nanopore Technologies
Job Description
Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!
Job Description
Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!
We\’re looking for an IT Support Engineer to help drive technical excellence across multiple concurrent projects, with a particular focus on end user device management and rollout.
The details…
In this role, you’ll work closely with the team manager and IT support team to roll out devices and services to support end users. You’ll balance BAU responsibilities with hands-on involvement in the planning and execution of technical workstreams across regional and global projects.
This is a fast-paced environment that requires a self-starter demeanour throughout.
Key Responsibilities
- Deliver technical solutions across multiple IT projects, with a focus on device deployment and endpoint management via Intune.
- Implement and support system upgrades and software rollouts as part of broader project initiatives.
- Work alongside project managers to ensure delivery milestones are met and stakeholders are kept informed.
- Own escalated issues from the service desk and see them through to resolution.
- Regular reviews of user access permissions
Key immediate projects
- Laptop refresh program with Intune
- Windows 10->11 upgrades of laptops and lab PCs
- Data management in Jamf and Intune for asset management integration into ServiceNow
What We\’re Looking For…
- Proven experience delivering multiple IT projects in a hands-on capacity, particularly involving Windows device management, and software deployment at scale.
- Strong working knowledge of Windows and macOS operating systems.
- Scripting capability with PowerShell to support automation and repeatable tasks.
- Experience managing identity and authentication platforms.
- Skilled in systems analysis and diagnosing complex desktop and infrastructure issues.
- Solid understanding of network protocols including DNS, DHCP, and TCP/IP.
- Excellent communication skills, with the ability to engage technical and non-technical audiences.
- A proactive, organised, and self-motivated approach to balancing support and project delivery.
Desirable
- Knowledge of ITIL practices (ITIL Foundation desirable).
- Familiarity with ITSM platforms such as ServiceNow.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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IT Support Engineer (9 month contract) employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (9 month contract)
✨Tip Number 1
Familiarise yourself with Oxford Nanopore Technologies and their unique sequencing platform. Understanding their technology and mission will help you articulate how your skills align with their goals during any discussions or interviews.
✨Tip Number 2
Brush up on your knowledge of Windows device management and software deployment, particularly using Intune. Being able to discuss specific experiences where you've successfully managed similar projects will demonstrate your hands-on capability.
✨Tip Number 3
Prepare to showcase your scripting skills, especially with PowerShell. Think of examples where you've used automation to improve efficiency in IT support tasks, as this is a key requirement for the role.
✨Tip Number 4
Highlight your communication skills by preparing to discuss how you've engaged with both technical and non-technical audiences in past roles. This will be crucial in demonstrating your ability to work effectively within a diverse team.
We think you need these skills to ace IT Support Engineer (9 month contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows and macOS operating systems. Emphasise any hands-on project delivery you've been involved in, especially around device management and software deployment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Oxford Nanopore Technologies. Mention specific projects or experiences that align with their focus on end user device management and your ability to balance support with project delivery.
Showcase Technical Skills: Clearly outline your technical skills, such as scripting with PowerShell, knowledge of network protocols, and experience with ITIL practices. This will demonstrate your capability to handle the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Oxford Nanopore Technologies
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows and macOS operating systems, as well as your scripting capabilities with PowerShell. Be prepared to discuss specific projects where you've successfully managed device deployment and software rollouts.
✨Demonstrate Problem-Solving Abilities
Prepare examples of complex desktop and infrastructure issues you've diagnosed and resolved. This role requires a proactive approach, so showcasing your ability to tackle challenges head-on will impress the interviewers.
✨Communicate Effectively
Since you'll be engaging with both technical and non-technical audiences, practice explaining technical concepts in simple terms. Good communication skills are essential for this position, so be ready to demonstrate your ability to convey information clearly.
✨Familiarise Yourself with ITIL and ITSM
While not mandatory, having knowledge of ITIL practices and familiarity with ITSM platforms like ServiceNow can set you apart. Brush up on these concepts and be ready to discuss how they relate to your previous experiences.
