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For Companies At a Glance
- Tasks: Lead IT service delivery and ensure top-notch support for customers.
- Company: Join a forward-thinking tech company focused on innovation and growth.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be part of a dynamic team driving continuous improvement and exceptional service.
- Qualifications: Must have ITIL qualifications and extensive experience in service delivery management.
- Other info: Opportunity to shape the future of IT services within a growing organisation.
The predicted salary is between 48000 - 72000 £ per year.
Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place.
Key Responsibilities:
- Accountable for all areas of Technology service and the relationship with the end customer.
- Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service.
- Accountable for the overall service delivery strategy, with one and three year plans that contribute to, and inform, the wider IT strategy with plans that input into the Technology project portfolio.
- Ensure that the Service Delivery function supports the growth of the company in line with the overall business plan and IT strategy.
- Work with the wider IT leadership team to develop a framework for service reporting and establish a roadmap to evolve this into KPI’s and metrics that demonstrate Continuous Service Improvement (CSI) and value for money.
- Driving force behind CSI and within the Service Improvement programme across IT.
- Build and embed service management best practice within the team’s working practices to drive efficiencies, control costs and increase quality of service and add value.
- Foster and embed high quality as the driving principal behind ONT Service Delivery.
Key Technical Skills, Knowledge and Experience:
- Extensive experience in leading within a Service Delivery & ITIL environment and implementing ITIL/service management strategy & processes.
- ITIL service management qualifications to at least intermediate level.
- Previous extensive experience of leading a Service desk and End-User computing teams across multiple locations and time zones.
- Commercially astute and strong business acumen.
- Comfortable with producing business cases and familiar with developing and managing financial budgets.
IT Service Delivery Manager employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this role heavily relies on them. Consider joining relevant online forums or groups where you can discuss IT service management strategies and learn from others in the field.
✨Tip Number 2
Network with professionals who are currently working in IT Service Delivery roles. Attend industry events or webinars to connect with potential colleagues and gain insights into the latest trends and challenges in service delivery.
✨Tip Number 3
Prepare to discuss your experience with continuous service improvement (CSI) during interviews. Think of specific examples where you've successfully implemented CSI initiatives and how they benefited your previous organisations.
✨Tip Number 4
Showcase your commercial acumen by being ready to discuss how you've managed budgets and produced business cases in past roles. Highlight any successful projects where your financial oversight led to cost savings or improved service delivery.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and ITIL environments. Emphasise your leadership roles, particularly in managing service desks and end-user computing teams, as well as any relevant qualifications.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the role's responsibilities. Discuss how your previous experiences align with the company's goals, especially regarding continuous service improvement and cost management.
Showcase Relevant Achievements: Include specific examples of how you've successfully implemented service management strategies or improved service delivery in past roles. Quantify your achievements where possible to demonstrate your impact.
Research the Company: Familiarise yourself with the company's IT strategy and service delivery framework. Mention any insights in your application that show you understand their business model and how you can contribute to their growth.
How to prepare for a job interview at Oxford Nanopore Technologies
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles and how you've applied them in previous roles. Be prepared to discuss specific examples where you implemented service management strategies that led to improved service delivery.
✨Demonstrate Leadership Experience
As an IT Service Delivery Manager, you'll need to lead teams effectively. Share your experiences in managing service desks and end-user computing teams, especially across different locations and time zones. Discuss how you motivated your team and handled challenges.
✨Discuss Continuous Improvement Initiatives
Be ready to talk about your approach to Continuous Service Improvement (CSI). Provide examples of how you've driven efficiencies and improved service quality in past roles. This will show your commitment to enhancing service delivery.
✨Prepare for Financial Discussions
Since the role involves managing budgets and producing business cases, brush up on your financial acumen. Be prepared to discuss how you've managed budgets in the past and how you ensure value for money in service delivery.
