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For Companies At a Glance
- Tasks: Lead IT service delivery and ensure top-notch support for customers.
- Company: Join a forward-thinking tech company focused on innovation and growth.
- Benefits: Enjoy flexible working options, competitive salary, and professional development opportunities.
- Why this job: Be part of a dynamic team driving continuous improvement and delivering exceptional service.
- Qualifications: Must have ITIL qualifications and extensive experience in service delivery management.
- Other info: Opportunity to shape the future of IT services within a growing organisation.
The predicted salary is between 48000 - 72000 £ per year.
Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place.
Key Responsibilities:
- Accountable for all areas of Technology service and the relationship with the end customer.
- Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service.
- Accountable for the overall service delivery strategy, with one and three year plans that contribute to, and inform, the wider IT strategy with plans that input into the Technology project portfolio.
- Ensure that the Service Delivery function supports the growth of the company in line with the overall business plan and IT strategy.
- Work with the wider IT leadership team to develop a framework for service reporting and establish a roadmap to evolve this into KPI’s and metrics that demonstrate Continuous Service Improvement (CSI) and value for money.
- Driving force behind CSI and within the Service Improvement programme across IT.
- Build and embed service management best practice within the team’s working practices to drive efficiencies, control costs and increase quality of service and add value.
- Foster and embed high quality as the driving principal behind ONT Service Delivery.
Key Technical Skills, Knowledge and Experience:
- Essential: Extensive experience in leading within a Service Delivery & ITIL environment and implementing ITIL/service management strategy & processes.
- ITIL service management qualifications to at least intermediate level.
- Previous extensive experience of leading a Service desk and End-User computing teams across multiple locations and time zones.
- Commercially astute and strong business acumen.
- Comfortable with producing business cases and familiar with developing and managing financial budgets.
IT Service Delivery Manager employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager
✨Tip Number 1
Network with professionals in the IT service delivery field. Attend industry events, webinars, or local meetups to connect with others who may have insights into the role and can provide valuable advice or referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and best practices in ITIL and service management. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous improvement and excellence in service delivery.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented service management strategies in previous roles. Highlight your experience in driving efficiencies and improving service quality, as these are key aspects of the job.
✨Tip Number 4
Research StudySmarter's current service delivery practices and challenges. Tailor your discussions during interviews to show how your skills and experiences align with our goals and how you can contribute to our continuous service improvement initiatives.
We think you need these skills to ace IT Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and ITIL environments. Emphasise any leadership roles you've held, particularly in managing service desks or end-user computing teams.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the role's responsibilities. Discuss how your previous experiences align with the company's goals, especially regarding continuous service improvement and cost management.
Showcase Relevant Qualifications: Mention your ITIL qualifications prominently. If you have any additional certifications or training related to service management, include those as well to demonstrate your commitment to best practices.
Highlight Business Acumen: Since the role requires strong business acumen, provide examples of how you've successfully managed budgets or produced business cases in your previous positions. This will show that you understand the financial aspects of IT service delivery.
How to prepare for a job interview at Oxford Nanopore Technologies
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles and how you've applied them in previous roles. Be prepared to discuss specific processes you've implemented and the impact they had on service delivery.
✨Demonstrate Leadership Experience
Share examples of how you've led service desk and end-user computing teams. Discuss your approach to managing diverse teams across different locations and time zones, and how you ensured consistent service quality.
✨Prepare for Business Acumen Questions
Expect questions about your experience with financial budgets and business cases. Be ready to explain how you've contributed to cost control and value generation in your previous roles.
✨Emphasise Continuous Improvement
Discuss your experience with Continuous Service Improvement (CSI) initiatives. Provide examples of how you've driven efficiencies and improved service quality, and be prepared to suggest ideas for enhancing service delivery in the new role.
