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For Companies At a Glance
- Tasks: Lead commercial operations to enhance customer experience and drive sustainable growth.
- Company: Join Oxford Nanopore, a pioneer in molecular analysis technology.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in life sciences while leading innovative commercial strategies.
- Qualifications: 10+ years in commercial operations with strong analytical and leadership skills.
- Other info: Collaborative culture focused on continuous improvement and customer satisfaction.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. By enabling biological insights, we strive to improve life on Earth and beyond.
The Role
Reporting to the VP Commercial EMEAI, this role partners with the Commercial leadership team to deliver operational excellence and commercial effectiveness within a life sciences organisation. You’ll drive an optimal regional E2E operating model, efficiencies, continuous improvement, strategic resourcing, and competency growth in commercial teams. Act as the key link between customer‑facing teams (Sales, Service & Support, Customer Care) and internal functions (Finance, IT, Product, Logistics, Supply Chain, Digital, Global Operations), translating strategy into scalable execution. Ensure commercial teams have compliant systems, high‑quality data, and processes to drive sustainable growth, customer satisfaction, and long‑term partnerships.
Responsibilities
- Oversee the Customer Care team, managing order management, renewals, contracts, and customer communications.
- Ensure smooth lead‑to‑cash and order‑to‑fulfilment processes, partnering with Supply Chain, Manufacturing, Logistics, and Finance.
- Champion a customer‑obsessed mindset across all commercial operations.
- Use customer insights and data to identify friction points and drive continuous improvement initiatives.
- Optimise workflows, SLAs, and escalation models for improved customer experience.
- Expand Commercial Operations in line with strategic plans.
- Translate growth strategy into operational plans and execution frameworks.
- Align Sales, Service & Support, and Customer Care for seamless customer experience.
- Define and track KPIs, dashboards, and performance measures.
- Oversee Commercial Analysts to improve processes from lead‑to‑cash and order‑to‑fulfilment.
- Own tools for forecasting, pipeline management, territory design, quota setting, and incentive plans.
- Ensure CRM effectiveness and data quality.
- Lead Tender Specialist team for efficient tender responses.
- Build and develop high‑performing teams and influence senior stakeholders.
Qualifications
- BSc (preferably Life Sciences), MBA or Postgraduate preferred.
- 10+ years in commercial operations, sales/revenue operations in complex B2B.
- 5+ years of management experience.
- Proven track record supporting Sales and Customer Care.
- Strong analytical skills, CRM expertise, and experience driving cross‑functional change.
- Background in technical/scientific or regulated industry is desirable.
- Strategic thinker with operational execution skills and a customer‑centric mindset.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Director, Commercial Operations EMEAI in England employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Commercial Operations EMEAI in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Oxford Nanopore or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Show how your experience aligns with their goals, especially in driving operational excellence and customer satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in commercial operations can help streamline processes and enhance customer experiences. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Commercial Operations EMEAI in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Commercial Operations EMEAI. Highlight your experience in commercial operations and any relevant achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to drive operational excellence and customer satisfaction.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, don’t forget to include examples of how you've used data to improve processes or drive strategic decisions in your previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Stuff
Make sure you understand Oxford Nanopore's technology and its impact on molecular analysis. Familiarise yourself with their products and how they fit into the life sciences landscape. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and developed high-performing teams in the past. Be ready to discuss your management style and how you've influenced senior stakeholders. Highlight specific instances where your leadership led to operational improvements or enhanced customer satisfaction.
✨Data-Driven Mindset
Since the role involves overseeing KPIs and performance measures, come prepared to discuss how you've used data to drive decisions in previous roles. Share examples of how you've identified friction points and implemented continuous improvement initiatives based on customer insights.
✨Align with Their Vision
Understand the importance of a customer-obsessed mindset in commercial operations. Be ready to talk about how you would champion this approach within the team and ensure seamless collaboration between sales, service, and support functions to enhance the overall customer experience.
