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For Companies At a Glance
- Tasks: Lead commercial operations to enhance customer experience and drive sustainable growth.
- Company: Join Oxford Nanopore, a pioneer in nanopore-based sensing technology.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Why this job: Shape the future of life sciences while collaborating with diverse teams.
- Qualifications: 10+ years in commercial operations and strong leadership skills required.
- Other info: Dynamic role with opportunities for innovation and strategic influence.
The predicted salary is between 72000 - 108000 £ per year.
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. By enabling biological insights, we strive to improve life on Earth and beyond.
The Role: Reporting to the VP Commercial EMEAI, this role partners with the Commercial leadership team to deliver operational excellence and commercial effectiveness within a life sciences organisation. You’ll drive an optimal regional E2E operating model, efficiencies, continuous improvement, strategic resourcing, and competency growth in commercial teams. Act as the key link between customer-facing teams (Sales, Service & Support, Customer Care) and internal functions (Finance, IT, Product, Logistics, Supply Chain, Digital, Global Operations), translating strategy into scalable execution. Ensure commercial teams have compliant systems, high-quality data, and processes to drive sustainable growth, customer satisfaction, and long-term partnerships.
Responsibilities:
- Customer Care Focus: Oversee the Customer Care team, managing order management, renewals, contracts, and customer communications.
- Ensure smooth lead-to-cash and order-to-fulfilment processes, partnering with Supply Chain, Manufacturing, Logistics, and Finance.
- Champion a customer-obsessed mindset across all commercial operations.
- Use customer insights and data to identify friction points and drive continuous improvement initiatives.
- Optimise workflows, SLAs, and escalation models for improved customer experience.
Other Responsibilities:
- Expand Commercial Operations in line with strategic plans.
- Translate growth strategy into operational plans and execution frameworks.
- Align Sales, Service & Support, and Customer Care for seamless customer experience.
- Define and track KPIs, dashboards, and performance measures.
- Oversee Commercial Analysts to improve processes from lead-to-cash and order-to-fulfilment.
- Own tools for forecasting, pipeline management, territory design, quota setting, and incentive plans.
- Ensure CRM effectiveness and data quality.
- Lead Tender Specialist team for efficient tender responses.
- Build and develop high-performing teams and influence senior stakeholders.
Qualifications:
- BSc (preferably Life Sciences), MBA or Postgraduate preferred.
- 10+ years in commercial operations, sales/revenue operations in complex B2B.
- 5+ years of management experience.
- Proven track record supporting Sales and Customer Care.
- Strong analytical skills, CRM expertise, and experience driving cross-functional change.
- Background in technical/scientific or regulated industry is desirable.
- Strategic thinker with operational execution skills and a customer-centric mindset.
Director, Commercial Operations EMEAI employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Commercial Operations EMEAI
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Oxford Nanopore. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Show how your experience aligns with their goals, especially in customer care and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive efficiencies and improve customer experiences. Tailor your examples to highlight your strategic thinking and leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the team.
We think you need these skills to ace Director, Commercial Operations EMEAI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Commercial Operations EMEAI. Highlight your experience in commercial operations and any relevant achievements that align with the job description. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved customer experiences or driven efficiencies in previous roles. Let us know how you can bring that customer-obsessed mindset to our team.
Showcase Your Analytical Skills: Since strong analytical skills are key for this position, make sure to include any relevant data-driven projects or initiatives you've led. We love numbers, so if you can quantify your successes, do it! It’ll help us see your impact clearly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Stuff
Make sure you understand Oxford Nanopore's technology and its impact on molecular analysis. Brush up on the latest trends in life sciences and be ready to discuss how your experience aligns with their mission of improving life on Earth.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've built high-performing teams and influenced stakeholders in previous roles. Highlight your management experience and how it can benefit the commercial operations at Oxford Nanopore.
✨Customer-Centric Mindset
Since the role focuses on customer care, be prepared to discuss how you've championed a customer-obsessed culture in past positions. Share specific instances where you've used customer insights to drive improvements and enhance the overall experience.
✨Data-Driven Decision Making
With a strong emphasis on analytics and CRM expertise, come equipped with examples of how you've used data to inform strategic decisions. Be ready to talk about KPIs you've tracked and how they led to operational improvements in your previous roles.
