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For Companies At a Glance
- Tasks: Support Sales & Services processes and manage documentation in a dynamic team environment.
- Company: Join Oxford Nanopore Technologies, a leader in transformative sequencing technology for biology.
- Benefits: Enjoy hybrid work options, hands-on experience, and opportunities for growth in a fast-paced setting.
- Why this job: Be part of a mission that impacts global health and science while collaborating across diverse teams.
- Qualifications: 1-3 years in Sales Operations or CRM Administration; familiarity with Salesforce is a plus.
- Other info: Gain exposure to strategic transformation programmes and innovative AI-powered tools.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Role: Commercial Operations Specialist — Location: Hybrid (Oxford-based)
At Oxford Nanopore Technologies, we\’re not just developing sequencing technology – we\’re transforming how the world understands biology. Our real-time, portable, and scalable sequencing platform empowers anyone, anywhere, to explore the biology of any living thing. If you\’re ready to be part of a mission that\’s changing the world, we want to hear from you.
The Opportunity
We\’re looking for a proactive and detail-oriented Commercial Operations Specialist to support the rollout and ongoing management of our Sales & Services processes. This is an excellent opportunity for someone early in their Sales, Services, or Business Operations career to gain hands-on experience across commercial systems, stakeholder engagement, and project execution.
As part of the Global Commercial Operations team, you\’ll contribute to high-impact initiatives across Sales, Quoting, Support Models, and Contact Centre as a Service (CCaaS), helping to translate process improvements into action and supporting the delivery of scalable, efficient operations.
What You\’ll Be Doing
- Maintain and update documentation for key business processes across Salesforce and related systems.
- Coordinate input from cross-functional teams to reflect current workflows and define future-state processes.
- Support scheduling, preparation, and follow-up for project meetings, workshops, and system demos.
- Capture meeting minutes, track actions, and follow up with stakeholders.
- Assist with system testing and user acceptance testing (UAT) for new workflows or enhancements.
- Log and track issues, and support resolution with internal teams.
- Help compile training materials and manage rollout documentation.
- Collaborate with the Analytics team to define and track user engagement, adoption metrics, and KPIs.
What We\’re Looking For
- 1-3 years of experience in Sales Operations, Service Operations, or CRM Administration.
- Familiarity with Salesforce (e.g., reporting, opportunity/account/case management).
- Understanding of user stories, acceptance criteria, and root cause analysis.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities and work cross-functionally.
- Clear written and verbal communication skills.
Nice to Have
- Exposure to quoting tools, pricing processes, or content management systems.
- Familiarity with lead funnel reporting, account hierarchies, or customer lifecycle processes.
- Experience with JIRA for ticket management and reporting.
- Experience supporting global or matrixed teams.
- Interest in AI-powered tools (e.g., Salesforce Einstein, chatbots, recommendation engines).
Growth Opportunity
This role offers exposure to:
- Strategic transformation programmes across Sales & Services.
- Tools and processes that power global customer engagement from quoting to post-sales support.
- Cross-functional collaboration with Sales, Customer Services, Technical Services, Finance, Legal, Procurement, Logistics, Product Management, and IT.
- Continuous improvement and project delivery in a fast-growing organisation.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
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Commercial Operations Specialist/ Salesforce Business Analyst employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Specialist/ Salesforce Business Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities, especially in relation to Sales Operations. Consider taking online courses or tutorials that focus on Salesforce reporting and management to boost your confidence and knowledge.
✨Tip Number 2
Network with professionals in the field of Commercial Operations and Salesforce. Attend industry events or webinars where you can connect with current employees at Oxford Nanopore Technologies or similar companies to gain insights and advice.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration during interviews. Think of specific examples where you've successfully worked with different teams, as this role requires strong organisational skills and the ability to manage multiple priorities.
✨Tip Number 4
Stay updated on trends in AI-powered tools and how they relate to CRM systems like Salesforce. Being knowledgeable about innovations such as Salesforce Einstein can set you apart from other candidates and show your enthusiasm for the role.
We think you need these skills to ace Commercial Operations Specialist/ Salesforce Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales Operations, Service Operations, or CRM Administration. Emphasise any familiarity with Salesforce and specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for the Commercial Operations Specialist position and how you can contribute to their mission.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to manage multiple priorities. Provide examples of how you've successfully worked cross-functionally in previous roles.
Showcase Continuous Improvement Mindset: Demonstrate your interest in continuous improvement by mentioning any past experiences where you contributed to process enhancements or project delivery. This aligns well with the company's focus on strategic transformation programmes.
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Salesforce Basics
Make sure you brush up on your Salesforce knowledge, especially around reporting and opportunity management. Being able to discuss how you've used Salesforce in past roles will show your familiarity with the platform and its importance in the role.
✨Demonstrate Organisational Skills
Prepare examples that showcase your organisational skills and attention to detail. You might want to talk about how you've managed multiple priorities or coordinated cross-functional teams in previous positions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to capture meeting minutes, track actions, or resolve issues, and be ready to explain your thought process.
✨Show Enthusiasm for Continuous Improvement
Express your interest in continuous improvement and project delivery. Discuss any experiences you have with process enhancements or how you've contributed to efficiency in past roles, as this aligns well with the company's goals.
