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For Companies At a Glance
- Tasks: Streamline processes and enhance customer experiences in a global team.
- Company: Join Oxford Nanopore Technologies, a leader in innovative molecular analysis.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys with cutting-edge technology.
- Qualifications: 5+ years in Commercial Operations and strong Salesforce experience required.
- Other info: Dynamic environment with a focus on innovation and collaboration.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Oxford, Hybrid | Full-Time | Global Team
Are you passionate about streamlining processes and enhancing customer experiences? Join our dynamic global Commercial Operations team as a Commercial Operations Specialist and help us deliver a seamless, consistent, and best‑in‑class journey for our customers — from order placement to fulfilment, post‑sales support, and renewals.
About the Role
As a Commercial Operations Specialist, you’ll play a key role in optimising commercial workflows across our ERP and CRM platforms (with a strong focus on Salesforce). You’ll collaborate with cross‑functional teams to improve systems, drive alignment, and ensure scalable solutions across regions. The ideal candidate is a strategic problem‑solver with deep operational understanding of commercial systems and processes, capable of navigating complex stakeholder environments across Sales, Customer Care, Technical Services, Finance, and Operations. They will influence alignment, adoption, and collaboration among regional commercial teams to deliver a unified and optimised customer experience globally.
Key Responsibilities
- Lead the optimisation of the end‑to‑end commercial journey – from order capture and fulfilment through to customer support and renewal.
- Map, evaluate, and continuously improve commercial processes across ERP (e.g., Oracle/SAP) and CRM (Salesforce Service Cloud and Sales Cloud) systems.
- Collaborate with global and regional commercial teams to identify process bottlenecks, data integrity issues, and system gaps; propose and implement scalable, long‑term solutions.
- Translate business needs into system requirements, and partner with IT and functional stakeholders to drive enhancements and automation.
- Drive seamless alignment and integration between CRM, ERP, and other commercial tools to enable accurate reporting, forecasting, and visibility across the customer lifecycle.
Cross‑Functional Stakeholder Management
- Act as a trusted bridge between regional commercial teams (Sales, Technical Services, Customer Care, Commercial Operations) and global functions (Finance, Operations, Data & Analytics) to ensure cohesive commercial execution.
- Partner with regional commercial leaders to understand local requirements, challenges, and opportunities, translating them into globally scalable solutions.
- Drive effective change management for new processes and systems, ensuring engagement, adoption and sustained utilisation across regions.
Governance & Performance
- Support or lead global commercial process governance forums to ensure alignment, prioritisation, and transparency of system and process enhancements.
- Monitor and report on key operational KPIs.
- Champion data quality, process compliance, and continuous improvement across commercial operations.
- Create and maintain process documentation, and provide training & enablement materials for regional teams to ensure consistent application of best practices.
About You
Education & Experience
- Bachelor’s degree in Business, Operations, or related field (Master’s preferred).
- 5+ years in Commercial Operations, Business Operations, or Process Excellence roles.
- Proven experience with Salesforce and ERP platforms (Oracle, SAP, NetSuite).
- Strong track record of leading cross‑functional initiatives and system adoption.
Skills & Competencies
- Deep understanding of commercial processes: order management, fulfilment, invoicing, support, renewals.
- Advanced Salesforce knowledge (Sales Cloud, Service Cloud); ERP familiarity.
- Excellent stakeholder management and communication skills.
- Analytical mindset with a systems‑thinking approach.
- Highly organised, detail‑oriented, and proactive.
Preferred Qualifications
- Salesforce Administrator or Business Analyst certification.
- Experience with Service Cloud, Quote‑to‑Cash workflows, or renewal management.
- Background in life sciences, technology, or manufacturing environments.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore‑based sensing technology for faster, information‑rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK‑headquartered company with global operations and customers in more than 125 countries.
Commercial Operations Specialist employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Oxford Nanopore on LinkedIn. Ask them about their experiences and any tips they might have for landing the Commercial Operations Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us that you’re not just interested in the role, but also in how you can contribute to our mission of enabling accessible molecular analysis.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've optimised processes or improved systems in your previous roles. We love hearing about real-life scenarios that showcase your strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Commercial Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Operations Specialist role. Highlight your experience with Salesforce and ERP systems, and show us how you've optimised processes in the past.
Showcase Your Problem-Solving Skills: We love strategic thinkers! In your application, share examples of how you've tackled complex challenges in commercial operations. This will help us see your analytical mindset in action.
Highlight Cross-Functional Collaboration: Since this role involves working with various teams, let us know about your experience in stakeholder management. Share stories that demonstrate your ability to bridge gaps between different departments.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oxford Nanopore Technologies
✨Know Your Systems
Make sure you brush up on your knowledge of Salesforce and ERP systems like Oracle or SAP. Be ready to discuss how you've used these platforms in past roles, especially in optimising commercial processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved process bottlenecks in previous positions. Highlight your analytical mindset and how it has helped improve workflows and customer experiences.
✨Understand Stakeholder Dynamics
Familiarise yourself with the different teams you'll be collaborating with, such as Sales, Customer Care, and Finance. Be prepared to discuss how you've successfully managed cross-functional relationships in the past.
✨Emphasise Continuous Improvement
Talk about your commitment to data quality and process compliance. Share specific instances where you've championed continuous improvement initiatives and how they benefited your team or organisation.
