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For Companies At a Glance
- Tasks: Streamline processes and enhance customer experiences in a global team.
- Company: Join a dynamic company focused on optimising commercial operations.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer journeys and driving system enhancements.
- Qualifications: 5+ years in Commercial Operations and strong Salesforce experience required.
- Other info: Collaborative environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We're Hiring: Commercial Operations Specialist
Location: Oxford, Hybrid | Full-Time | Global Team
Are you passionate about streamlining processes and enhancing customer experiences? Join our dynamic global Commercial Operations team as a Commercial Operations Specialist and help us deliver a seamless, consistent, and bestâinâclass journey for our customers â from order placement to fulfilment, postâsales support, and renewals.
About the Role
As a Commercial Operations Specialist, you'll play a key role in optimising commercial workflows across our ERP and CRM platforms (with a strong focus on Salesforce). You'll collaborate with crossâfunctional teams to improve systems, drive alignment, and ensure scalable solutions across regions.
The ideal candidate is a strategic problemâsolver with deep operational understanding of commercial systems and processes, capable of navigating complex stakeholder environments across Sales, Customer Care, Technical Services, Finance, and Operations. They will influence alignment, adoption, and collaboration among regional commercial teams to deliver a unified and optimised customer experience globally.
Key Responsibilities
- Process & System Optimisation
- Lead the optimisation of the endâtoâend commercial journey - from order capture and fulfilment through to customer support and renewal.
- Map, evaluate, and continuously improve commercial processes across ERP (e.g., Oracle/SAP) and CRM (Salesforce Service Cloud and Sales Cloud) systems.
- Collaborate with global and regional commercial teams to identify process bottlenecks, data integrity issues, and system gaps; propose and implement scalable, longâterm solutions.
- Translate business needs into system requirements, and partner with IT and functional stakeholders to drive enhancements and automation.
- Drive seamless alignment and integration between CRM, ERP, and other commercial tools to enable accurate reporting, forecasting, and visibility across the customer lifecycle.
- CrossâFunctional Stakeholder Management
- Act as a trusted bridge between regional commercial team (Sales, Technical Services, Customer Care, Commercial Operations), and global functions (Finance, Operations, Data & Analytics) to ensure cohesive commercial execution.
- Partner with regional commercial leaders to understand local requirements, challenges, and opportunities, translating them into globally scalable solutions.
- Drive effective change management for new processes and systems, ensuring engagement, adoption and sustained utilisation across regions.
- Governance & Performance
- Support or lead global commercial process governance forums to ensure alignment, prioritisation, and transparency of system and process enhancements.
- Monitor and report on key operational KPIs.
- Champion data quality, process compliance, and continuous improvement across commercial operations.
- Create and maintain process documentation, and provide training & enablement materials for regional teams to ensure consistent application of best practices.
About You
Education & Experience
- Bachelor's degree in Business, Operations, or related field (Master's preferred).
- 5+ years in Commercial Operations, Business Operations, or Process Excellence roles.
- Proven experience with Salesforce and ERP platforms (Oracle, SAP, NetSuite).
- Strong track record of leading crossâfunctional initiatives and system adoption.
Skills & Competencies
- Deep understanding of commercial processes: order management, fulfilment, invoicing, support, renewals.
- Advanced Salesforce knowledge (Sales Cloud, Service Cloud); ERP familiarity.
- Excellent stakeholder management and communication skills.
- Analytical mindset with a systemsâthinking approach.
- Highly organised, detailâoriented, and proactive.
Preferred Qualifications
- Salesforce Administrator or Business Analyst certification.
- Experience with Service Cloud, QuoteâtoâCash workflows, or renewal management.
- Background in life sciences, technology, or manufacturing environments.
Commercial Operations Specialist employer: Oxford Nanopore Technologies
Contact Detail:
Oxford Nanopore Technologies Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Commercial Operations Specialist
âšTip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for getting your foot in the door.
âšTip Number 2
Prepare for the interview by researching the companyâs commercial operations. Understand their processes and think of ways you can contribute to optimising them. Show us youâre ready to hit the ground running!
âšTip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially those related to process optimisation and stakeholder management. We love a strategic thinker!
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre genuinely interested in joining our team.
We think you need these skills to ace Commercial Operations Specialist
Some tips for your application đ«Ą
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial Operations Specialist role. Highlight your experience with Salesforce and ERP systems, as well as any cross-functional projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about streamlining processes and enhancing customer experiences. Share specific examples of how you've optimised workflows in previous roles to show us what you can bring to the team.
Showcase Your Problem-Solving Skills: In your application, emphasise your strategic problem-solving abilities. We want to see how you've navigated complex stakeholder environments and implemented scalable solutions in your past roles.
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us you're keen on joining our global team!
How to prepare for a job interview at Oxford Nanopore Technologies
âšKnow Your Systems
Make sure you brush up on your knowledge of Salesforce and ERP systems like Oracle or SAP. Be ready to discuss how you've used these platforms in past roles, especially in optimising commercial processes.
âšShowcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in commercial operations. Think about specific instances where you identified bottlenecks and implemented solutions that improved workflows.
âšUnderstand Stakeholder Dynamics
Familiarise yourself with the different teams you'll be collaborating with, such as Sales, Customer Care, and Finance. Be prepared to discuss how you would bridge gaps between these teams to ensure a seamless customer experience.
âšHighlight Your Change Management Experience
Since driving change is key in this role, come equipped with examples of how you've successfully managed transitions in processes or systems. Emphasise your ability to engage teams and ensure adoption of new practices.
