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- Tasks: Support global commercial processes and enhance Sales & Services operations.
- Company: Join Oxford Nanopore Technologies, a leader in innovative tech.
- Benefits: Gain hands-on experience with a competitive salary and hybrid work options.
- Why this job: Make a real impact while collaborating across teams in a fast-paced environment.
- Qualifications: 1-3 years in Sales Operations or CRM, familiarity with Salesforce is a plus.
- Other info: Opportunity for growth in a dynamic, global organisation.
The predicted salary is between 36000 - 60000 £ per year.
Commercial Operations Specialist — 12-month fixed-term contract (Maternity Cover). Oxford / Hybrid | Global Commercial Operations.
Oxford Nanopore Technologies (ONT) is looking for a proactive and detail-oriented Commercial Operations Specialist to join our Global Commercial Operations team on a 12-month maternity cover contract. This is an excellent opportunity for someone early in their Sales Operations, Service Operations, or Business Operations career to gain hands-on experience supporting global commercial processes, systems, and transformation initiatives.
As a key member of the Commercial Operations team, you’ll support the operational rollout and ongoing management of Sales & Services processes, helping turn process improvements into real-world execution. You’ll contribute to high-impact initiatives across areas such as Sales & Quoting, Stratified Support models, and Contact Centre as a Service (CCaaS), working closely with stakeholders across the business.
You will:
- Maintain and update process documentation across Salesforce and related systems
- Coordinate input from cross-functional teams to capture as-is and to-be workflows
- Support user stories, process maps, governance, and project documentation
- Coordinate workshops, meetings, demos, and project reviews (including minutes and actions)
- Support system testing and UAT for Salesforce enhancements
- Log issues and track resolution with internal stakeholders and system owners
- Help compile training and rollout materials
- Support reporting on user adoption, engagement metrics, and KPIs
- Gather feedback from frontline teams to inform implementation decisions
About You
You’re organised, curious, and enjoy working across teams to make processes work better.
Essential
- 1–3 years’ experience in Sales Operations, Service Operations, or CRM administration
- Familiarity with Salesforce (reporting, accounts, opportunities, cases, activities)
- Understanding of user stories and acceptance criteria
- Strong attention to detail and organisational skills
- Ability to manage multiple priorities in a fast-paced environment
- Clear written and verbal communication skills
Nice to have
- Exposure to quoting tools, service platforms, or pricing processes
- Experience with JIRA or ticket management tools
- Familiarity with customer lifecycle or funnel reporting
- Experience supporting global or matrixed teams
- Interest in AI-enabled tools (e.g. Salesforce Einstein, chatbots, knowledge systems)
This 12-month maternity cover offers exposure to:
- Global Sales & Services transformation programmes
- End-to-end commercial tools from quoting through post-sales support
- Cross-functional collaboration with Sales, Customer Services, Finance, Legal, IT, and more
- Continuous improvement and project delivery in a fast-growing organisation
👉 Apply now to join Oxford Nanopore Technologies on a fixed-term maternity cover contract and build valuable experience in global commercial operations.
Global Commercial Operations Specialist - 12 Month FTC in Oxford employer: Oxford Nanopore Technologies Ltd.
Contact Detail:
Oxford Nanopore Technologies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Commercial Operations Specialist - 12 Month FTC in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest, so think about how your skills align with their goals and be ready to share examples.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Global Commercial Operations Specialist - 12 Month FTC in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in Sales Operations or CRM administration, and don’t forget to mention your familiarity with Salesforce!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Be sure to mention your organisational skills and attention to detail.
Showcase Your Communication Skills: Since clear communication is key for this role, make sure your application is well-written and free of errors. This will demonstrate your ability to convey information effectively, which is crucial for supporting cross-functional teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Oxford Nanopore!
How to prepare for a job interview at Oxford Nanopore Technologies Ltd.
✨Know Your Salesforce Basics
Since the role involves working with Salesforce, make sure you brush up on your knowledge of its functionalities. Familiarise yourself with reporting, accounts, and opportunities so you can confidently discuss how you've used these features in past roles.
✨Showcase Your Organisational Skills
This position requires strong organisational skills, so be prepared to share examples of how you've managed multiple priorities in a fast-paced environment. Think of specific instances where your attention to detail made a difference in a project.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various teams, so highlight your experience in cross-functional collaboration. Be ready to discuss how you've coordinated input from different stakeholders and how you ensure everyone is on the same page.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your curiosity about the role and the company. Inquire about their current sales operations challenges or how they envision the future of their commercial processes. This shows you're genuinely interested and engaged.
