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For Companies At a Glance
- Tasks: Lead commercial operations to enhance customer experience and drive strategic growth.
- Company: Join a pioneering life sciences company transforming molecular analysis.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact in a cutting-edge industry focused on improving life on Earth.
- Qualifications: 10+ years in commercial operations with strong analytical and leadership skills.
- Other info: Collaborative culture with opportunities for professional growth and influence.
The predicted salary is between 43200 - 72000 £ per year.
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. By enabling biological insights, we strive to improve life on Earth and beyond.
The Role:
Reporting to the VP Commercial EMEAI, this role partners with the Commercial leadership team to deliver operational excellence and commercial effectiveness within a life sciences organisation. You’ll drive an optimal regional E2E operating model, efficiencies, continuous improvement, strategic resourcing, and competency growth in commercial teams. Act as the key link between customer-facing teams (Sales, Service & Support, Customer Care) and internal functions (Finance, IT, Product, Logistics, Supply Chain, Digital, Global Operations), translating strategy into scalable execution. Ensure commercial teams have compliant systems, high-quality data, and processes to drive sustainable growth, customer satisfaction, and long-term partnerships.
Responsibilities:
- Customer Care Focus: Oversee the Customer Care team, managing order management, renewals, contracts, and customer communications. Ensure smooth lead-to-cash and order-to-fulfilment processes, partnering with Supply Chain, Manufacturing, Logistics, and Finance. Champion a customer-obsessed mindset across all commercial operations. Use customer insights and data to identify friction points and drive continuous improvement initiatives. Optimise workflows, SLAs, and escalation models for improved customer experience.
- Other Responsibilities: Expand Commercial Operations in line with strategic plans. Translate growth strategy into operational plans and execution frameworks. Align Sales, Service & Support, and Customer Care for seamless customer experience. Define and track KPIs, dashboards, and performance measures. Oversee Commercial Analysts to improve processes from lead-to-cash and order-to-fulfilment. Own tools for forecasting, pipeline management, territory design, quota setting, and incentive plans. Ensure CRM effectiveness and data quality. Lead Tender Specialist team for efficient tender responses. Build and develop high-performing teams and influence senior stakeholders.
Qualifications:
- BSc (preferably Life Sciences), MBA or Postgraduate preferred.
- 10+ years in commercial operations, sales/revenue operations in complex B2B.
- 5+ years of management experience.
- Proven track record supporting Sales and Customer Care.
- Strong analytical skills, CRM expertise, and experience driving cross-functional change.
- Background in technical/scientific or regulated industry is desirable.
- Strategic thinker with operational execution skills and a customer-centric mindset.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Director, Commercial Operations EMEAI in Oxford employer: Oxford Nanopore Technologies Ltd.
Contact Detail:
Oxford Nanopore Technologies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Commercial Operations EMEAI in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your achievements in commercial operations and how they can benefit the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position.
We think you need these skills to ace Director, Commercial Operations EMEAI in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, Commercial Operations EMEAI. Highlight your experience in commercial operations and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and customer satisfaction in previous positions. Let us know what excites you about joining Oxford Nanopore!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, make sure to include any relevant data-driven projects or experiences in your application. We love seeing how you've used data to drive improvements and make strategic decisions in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Oxford Nanopore Technologies Ltd.
✨Know the Company Inside Out
Before your interview, dive deep into Oxford Nanopore's mission and values. Understand their nanopore-based technology and how it impacts molecular analysis. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Director of Commercial Operations, you'll need to demonstrate strong leadership. Prepare examples of how you've built high-performing teams and influenced stakeholders in previous roles. Be ready to discuss specific strategies you've implemented to drive operational excellence and customer satisfaction.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about your experience working with various teams like Sales, Finance, and IT. Think of instances where you've successfully translated strategy into execution across departments. Highlight your ability to optimise workflows and improve processes, as this is crucial for the role.
✨Bring Data to the Table
Since the role requires strong analytical skills, be prepared to discuss how you've used data to drive decisions in commercial operations. Have examples ready that illustrate your experience with CRM systems, KPIs, and performance measures. This will show your capability to enhance customer experiences through data-driven insights.
