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- Tasks: Support customers with nanopore sequencing workflows and provide technical expertise.
- Company: Join Oxford Nanopore Technologies, a leader in real-time DNA/RNA analysis.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and a beautiful work environment.
- Why this job: Make a real impact in genomics while working in a collaborative and innovative culture.
- Qualifications: PhD or equivalent in Molecular Biology or related fields; customer-facing experience preferred.
- Other info: Frequent travel required; opportunity to mentor junior team members.
The predicted salary is between 36000 - 60000 £ per year.
Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe. The team, led by CEO Dr Gordon Sanghera, has a track record of delivering pioneering technologies to the market. Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of anything, by anyone, anywhere!
We are looking for a highly motivated individual to join the Technical Services team as a Field Applications Scientist covering London and UK South. This role will suit someone with a strong genomics background, commercial experience and a dedication to customer success.
This exciting and challenging role involves working within a cross-functional team to provide high-quality technical expertise and representation for ONT. You will work to strengthen the company’s relationship with customers to ensure the effective application of our products to their work and be involved in bringing awareness of ONT to new customers. You will assist customers in experimental design, product installation, use of wet and dry lab products, data analysis, and workflow implementation and validation, in collaboration with other internal and customer-facing teams. You will work closely with the regional sales team to communicate with new and established customers to improve their experience and their reach with ONT.
Duties include, but are not limited to:
- Providing frontline applications support to customers on all aspects of the nanopore sequencing workflow
- Providing high quality technical expertise to customers
- Learning and implementing new methods of identifying customer concerns alongside opportunities, uncovering their needs, recommending and helping to establish working solutions
- Coordinating and delivering trainings at customer sites
- Attending external conferences and ONT-led events
- Helping customers build on current operations and identify new avenues for them to apply and benefit from the use of ONT technology
- Working with the regional Technical Applications and Sales teams to provide support to strategic customer accounts
- Supporting the onboarding, certification and maintenance of Service Provider Accounts
- Recording and documenting all relevant information from customers and prospective customers into the CRM
- Onboarding and mentoring junior members of the team
- Frequent travel within territory, and some without, as part of the role
What We’re Looking For:
- A PhD degree or equivalent experience in a relevant field like Molecular Biology, Genetics, Life Sciences etc.
- A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields.
- Theoretical knowledge and experience of novel experimental design, sample preparation methodologies, data analysis and interpretation
- Experience in a customer-facing role within life sciences, ideally with previous experience in a field support role
- Knowledge and experience of NGS platforms along with experience in presenting to, teaching or training others
- Technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge
- Proficiency with data visualisation and analysis techniques is desirable
- An approachable manner that encourages interaction with others and a strong commitment to customer satisfaction
- A comfortable and engaging presentation/discussion style
- You will be able to effectively manage different priorities, work independently and contribute to the broader regional and technical teams
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare, and an excellent starting salary. Headquarters are based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment. If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.
Field Applications Scientist - UK (London and South East) employer: Oxford Nanopore Technologies Ltd.
Contact Detail:
Oxford Nanopore Technologies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Applications Scientist - UK (London and South East)
✨Tip Number 1
Familiarise yourself with Oxford Nanopore Technologies' products and their unique features. Understanding the specifics of their sequencing platform will allow you to engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Oxford Nanopore Technologies on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Field Applications Scientist position.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences in detail. Highlight specific examples where you've successfully supported clients in a scientific context, as this will showcase your ability to strengthen customer relationships, a key aspect of the role.
✨Tip Number 4
Stay updated on the latest trends and advancements in genomics and molecular biology. Being knowledgeable about current research and technologies will not only impress interviewers but also demonstrate your commitment to continuous learning in the field.
We think you need these skills to ace Field Applications Scientist - UK (London and South East)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in molecular biology, genetics, and customer-facing roles. Emphasise any specific projects or achievements that demonstrate your technical expertise and ability to support customers effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for genomics and how your background aligns with the role of Field Applications Scientist. Mention your understanding of ONT's technology and how you can contribute to customer success and satisfaction.
Showcase Technical Skills: Clearly outline your technical competencies related to NGS platforms, experimental design, and data analysis. Provide examples of how you've applied these skills in previous roles, especially in customer support or training contexts.
Prepare for Potential Questions: Anticipate questions related to your experience with customer interactions and technical problem-solving. Be ready to discuss specific scenarios where you successfully addressed customer needs or challenges in a lab setting.
How to prepare for a job interview at Oxford Nanopore Technologies Ltd.
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge in molecular biology, genetics, and any relevant lab experience. Be prepared to discuss specific techniques and methodologies you've used, especially those related to nanopore sequencing.
✨Demonstrate Customer-Facing Skills
Since the role involves a lot of interaction with customers, share examples of how you've successfully supported clients in the past. Emphasise your ability to understand customer needs and provide tailored solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in previous roles and how you overcame them, particularly in experimental design or customer support.
✨Engage with Your Presentation Style
Practice explaining complex concepts in an approachable manner. Since you'll be training others, demonstrate your ability to communicate effectively and engage your audience during the interview.
