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For Companies At a Glance
- Tasks: Manage complex customer orders and ensure smooth order-to-ship processes.
- Company: Join Oxford Nanopore, a leader in innovative molecular analysis technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company making a real impact on global health.
- Qualifications: 3+ years in customer operations; strong skills in Microsoft Dynamics 365 required.
- Other info: Opportunity to mentor new hires and contribute to cross-functional projects.
The predicted salary is between 36000 - 60000 £ per year.
Customer Operations Specialist
Location: Oxford
Job Summary
The Customer Operations Specialist is the hands-on subject-matter expert for the order-to-ship process. You own complex, high-value or escalated orders in Microsoft Dynamics 365, ensure every transaction meets export-control and trade-compliance rules, and act as the first point of escalation for our offshore processing team. Partnering closely with Logistics, Customer Service and Sales, you keep the customer journey friction-free while continually spotting process gaps and recommending improvements. You have no formal direct reports, but you coach new hires, share best practice and deputise for the Team Leader when required.
Key Responsibilities
- Process standard and complex customer orders, amendments and returns in D365 within SLA, ensuring data accuracy and audit readiness.
- Vet every order for D&B screening, embargo checks and Export Control approval; prepare shipment packs for global logistics partners and resolve holds.
- Create or adjust complex manual orders, bundles and split shipments, ensuring correct pricing, tax and Incoterms.
- Serve as the primary escalation contact for offshore order-entry teams and regional service desks; provide real-time troubleshooting and guidance.
- Liaise daily with Logistics, Warehouse and Finance to coordinate pick-pack-ship activities, credit holds and accurate invoicing.
- Train and mentor new Operations Coordinators; deliver refresher sessions on D365 functionality, compliance rules and best practice.
- Analyse order-management metrics to surface trends, root causes and bottlenecks; present insights to the Team Leader with clear corrective-action proposals.
- Design and document new SOPs or updates to existing workflows; pilot changes, gather feedback and roll out training.
- Contribute to cross-functional projects that improve the end-to-end customer journey, representing Operations in system-enhancement discussions.
Person Specifications
- 3 + years’ experience in order processing, customer operations or supply-chain support, preferably within a global B2B environment.
- Advanced user of Microsoft Dynamics 365 (or similar ERP), with proven ability to create/amend complex orders and generate reports.
- Strong analytical mindset; comfortable interrogating data sets to drive decisions.
- Excellent communication and stakeholder-management skills; able to influence without direct authority.
- Bachelor’s degree in Business, Supply Chain or related field.
- Experience with Salesforce/other CRM / e-commerce platforms.
- Additional language skills (e.g., French, Spanish, German or Italian).
- Working knowledge of export-control regulations, trade compliance and global logistics documentation.
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About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Job Info
- Job Identification 2843
- Job Category Business Operations
- Posting Date 07/11/2025, 04:51 PM
- Apply Before 08/01/2025, 04:51 PM
- Job Schedule Full time
- Locations Oxford Science Park, OXFORD, OX4 4DQ, GB
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Customer Operations Specialist employer: Oxford Nanopore Technologies Ltd.
Contact Detail:
Oxford Nanopore Technologies Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, as it's a key tool for the Customer Operations Specialist role. Consider taking online courses or tutorials to enhance your skills in creating and amending complex orders.
✨Tip Number 2
Brush up on your knowledge of export-control regulations and trade compliance. Understanding these areas will not only help you in the role but also demonstrate your commitment to the responsibilities outlined in the job description.
✨Tip Number 3
Network with current or former employees in similar roles at Oxford Nanopore Technologies. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive decisions in past roles. Be ready to share specific examples that highlight your ability to identify trends and propose improvements.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Operations Specialist position. Understand the key responsibilities and required skills, especially the importance of Microsoft Dynamics 365 and order processing.
Tailor Your CV: Customise your CV to highlight relevant experience in customer operations, order processing, and any familiarity with ERP systems like Microsoft Dynamics 365. Emphasise your analytical skills and any experience you have with compliance and logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer operations and your ability to improve processes. Mention specific examples from your past experiences that demonstrate your problem-solving skills and your ability to work collaboratively with different teams.
Highlight Relevant Skills: In your application, be sure to mention any additional language skills or experience with CRM systems like Salesforce. Also, discuss your understanding of export-control regulations and trade compliance, as these are crucial for the role.
How to prepare for a job interview at Oxford Nanopore Technologies Ltd.
✨Know Your Order Processing Inside Out
Make sure you understand the order-to-ship process thoroughly. Familiarise yourself with Microsoft Dynamics 365 and be prepared to discuss how you've handled complex orders in the past, including any challenges you faced and how you overcame them.
✨Demonstrate Your Analytical Skills
Be ready to showcase your analytical mindset. Prepare examples of how you've used data to identify trends or bottlenecks in order management, and think about how you can present these insights effectively during the interview.
✨Highlight Your Communication Skills
Since this role involves liaising with various teams, it's crucial to demonstrate your excellent communication skills. Share experiences where you've influenced stakeholders or resolved conflicts without direct authority.
✨Prepare for Compliance Questions
Given the importance of export-control regulations and trade compliance in this role, brush up on relevant regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach it in this position.
