At a Glance
- Tasks: Provide on-site service, calibration, and training for cutting-edge measurement equipment.
- Company: Join a pioneering Smart Manufacturing company at the forefront of innovation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a company pension.
- Other info: Be part of a collaborative team driving technological change in a thriving tech hub.
- Why this job: Shape the future of manufacturing with your ideas and expertise in a dynamic environment.
- Qualifications: HNC/HND in Mechanical Engineering and experience in servicing measuring equipment required.
The predicted salary is between 30000 - 40000 € per year.
Industrial Vision & Metrology Systems Ltd brings together two pioneering companies, Industrial Vision Systems (IVS) and The Sempre Group (Sempre), into one powerful Smart Manufacturing company. Together, we are redefining how the world’s leading manufacturers design, measure, inspect, and optimise their production processes.
IVS is a global leader in machine vision systems, inspection technologies, and AI-powered solutions, with hundreds of systems installed worldwide. IVS has earned a reputation for precision, innovation, and trust, driving factory automation across sectors from medical devices to advanced electronics. Sempre is a measurement and metrology specialist supporting industries including aerospace, automotive, energy, and precision engineering. Through expert consultancy, advanced equipment, and digitalisation services, Sempre helps manufacturers increase productivity, improve efficiency, and embrace automation across quality and production processes.
The role of Support Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail, and superior problem-solving skills. The ability to build a strong rapport with customers, agents, and fellow colleagues is essential. Ensure high-quality customer support for the product range Metrology Direct supply. Be a team player and show initiative in planning out day-to-day workload.
Key Responsibilities- Provide on-site Service, Calibration, installation, and commissioning of equipment.
- Perform hands-on on-site troubleshooting, service, and repairs.
- Perform in-house calibrations and repairs when necessary.
- Provide high-level support to external customers at their location.
- Provide on-site training to customers.
- Interface with cross-functional work teams such as applications, customer support/services/sales, and marketing.
- Develop and create service documentation when needed.
- Create and maintain service information within the Metrology Direct CRM.
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Timely complete and submit all required maintenance reports and calibration certificates.
- Be a supportive and approachable member of the customer service team promoting openness and honesty.
- Operate within the overall policy of the organisation and keep within its written rules set out in the company handbook.
- Respond to broad guidelines set down by the Service Team Leader.
- Collective responsibility for Customer Service under the direction of the Service Team Leader.
- HNC/HND or higher in Mechanical Engineering or similar.
- Working knowledge and ability to test and troubleshoot electrical circuits.
- Experience in the service and calibration of measuring equipment, ideally CMMs, Shadow graphs, height gauges, and vision systems.
- Highly motivated to deliver the best possible service to customers.
- Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
- Strong verbal and written communicator to report into management level.
- Able to manage several tasks simultaneously, works well under pressure, and handles stress appropriately.
- Working knowledge of MS Office products.
- Knowledge of PC architecture, hardware, and software.
- Can demonstrate the ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
- Full valid passport with no travel restrictions.
- Full valid UK driving license.
- Company Pension
- 25 days Annual Leave + Bank Holidays
- Life Cover
- Private Medical with Optical / Dental Insurance
- Cycle to work scheme
- Free On-site Parking
Why Join Us? You’ll be joining a dynamic, high-growth organisation with innovation at its core. Based across our sites at the Harwell Science and Innovation Campus near Oxford and Barnwood in Gloucester, you will be in the heart of a thriving technology hub where collaboration, creativity, and breakthroughs happen every day. Whether your passion lies in machine vision, automation, measurement, advanced manufacturing, or artificial intelligence, here you’ll find the opportunity to shape the factories of the future. Be part of a team where your ideas can transform industries. Together, we’re not just keeping pace with technological change—we’re driving it. Join us and build a smarter, more innovative tomorrow.
Service Engineer in Barnwood employer: Oxford Metrics
Industrial Vision & Metrology Systems Ltd is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration at the Harwell Science and Innovation Campus. With a strong focus on employee growth, we provide comprehensive benefits including a generous annual leave policy, private medical insurance, and opportunities to engage in cutting-edge projects in smart manufacturing. Join us to be part of a dynamic team where your contributions can truly make a difference in shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Barnwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their vision and how your skills as a Service Engineer can contribute to their goals. Tailor your responses to show how you can add value to their team.
✨Tip Number 3
Practice your problem-solving skills! Since this role requires troubleshooting and technical expertise, consider doing mock interviews where you tackle common service scenarios. This will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our innovative team at Industrial Vision & Metrology Systems.
We think you need these skills to ace Service Engineer in Barnwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight relevant experience, especially in mechanical engineering and troubleshooting. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for smart manufacturing and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Problem-Solving Skills:Since this role requires superior problem-solving skills, include examples of how you've tackled challenges in previous positions. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford Metrics
✨Know Your Tech
Make sure you brush up on your technical knowledge related to mechanical engineering and the specific equipment mentioned in the job description, like CMMs and vision systems. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential asset to their team.
✨Customer Service Mindset
Since this role requires strong customer service skills, think of examples from your past experiences where you successfully resolved customer issues or built rapport with clients. Be ready to share these stories during the interview to demonstrate your ability to connect with customers.
✨Show Initiative
The job calls for someone who can plan their workload effectively. Prepare to discuss how you prioritise tasks and manage your time, especially under pressure. This will highlight your proactive approach and ability to handle multiple responsibilities.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to smart manufacturing and how they integrate their technologies. This shows your genuine interest in the role and helps you understand if the company aligns with your career goals.
