Student Support Manager - Residential in London

Application Deadline: 17 May 2026

Department: Year-Rounds Groups

Employment Type: Fixed Term - Full Time

Location: Summer Programmes UK

Compensation: £700 / week

Description

Working Hours: 48 hours per week

Reports To: Centre Manager

Salary: £700 per week + holiday remuneration

Contract Type: Full-Time, Fixed-Term

Programme dates for 2026

• Summer: 29/06/2026 – 12/08/2026
• Summer – Edinburgh and Royal Holloway centres open on 16/06/2026
• Senior Staff induction – Summer: From 23/06/2026

Overview

As a Student Support Manager with Oxford International Junior Programmes, you will be responsible for ensuring the welfare of students at one of our residential language centres and will directly line-manage a team of Student Support Officers.

All candidates must be over 18 years old, eligible to work in the UK, and willing to undergo an Enhanced DBS Disclosure Check and/or an Overseas Police Check.

Must-Haves

• Experience working with children and/or teenagers, ideally in a residential camp setting.
• Experience managing a team, ideally in a residential camp setting.
• Strong organisational, communication and problem-solving skills.
• A skill set that enables success in a fast-paced work environment.
• A positive and flexible approach to work, with the ability to adapt to changing circumstances.
• A desire to work with students aged between 8–17.
• The ability to demonstrate respect for equal opportunities and for race and diversity.
• Strong work ethic; this is not an ordinary job.

Main Duties and Responsibilities

Staff Management

• Build an efficient and cohesive staff team by creating a positive environment in which staff feel motivated and willing to work hard.
• Ensure all Student Support Officers undergo relevant on-site induction.
• Hold daily meetings with the Support team, ensuring clarity and addressing any key issues.
• Create a Support team rota and provide it to staff in a timely manner.
• Monitor staff performance and maintain high standards.
• Conduct support staff appraisals.

Client Management

• Hold daily meetings with Group Leaders to address any issues or concerns.
• Collate feedback and act upon it efficiently with the senior team.

Welfare

• Take responsibility for on-site safeguarding, recording all issues and reporting them directly to the Designated Safeguarding Lead and the Centre Manager.
• Ensure student registration forms are up to date and share key information when necessary.
• Work with the Centre Manager to update risk assessments.
• Adhere to health and safety procedures and record any incidents.
• Monitor student accommodation and follow up on absences from class.
• Provide basic first aid when required.
• Liaise with local medical services when necessary.

General

• Lead both staff and student on-site welfare inductions.
• Ensure all policies and procedures are implemented.
• Support the Senior Team where necessary.
• Assist in excursion preparations, sorting lunches and supporting reasonable tasks.
• Attend excursions when required to support the centre.
• Maintain welfare logs, providing documentation to Head Office by set deadlines.
• Maintain discipline, safety and welfare, responding quickly to emergencies.
• Maintain a visible presence and be easily contactable by clients.

Expectations

• Represent the organisation professionally and approachably.
• Uphold safeguarding and welfare commitments.
• Engage actively with students to ensure their enjoyment.
• Adapt to the dynamic nature of working in a residential youth environment.

Why Work with Oxford International?

Oxford International is a trusted and respected organisation offering staff the opportunity to gain professional experience while working with young people from around the world. We pride ourselves on an inclusive, supportive, and fun working environment.

Disclaimer

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.