At a Glance
- Tasks: Lead IT operations and ensure smooth service delivery for a global team.
- Company: Join Oxford Instruments, a leader in innovative technology with a rich history.
- Benefits: Collaborative culture, exposure to enterprise-level projects, and inclusive work environment.
- Other info: Opportunity for career growth in a fast-paced, dynamic environment.
- Why this job: Make a real impact in IT service delivery while working with cutting-edge technology.
- Qualifications: Experience in IT service desk or operations, strong communication, and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.
We’re looking for a proactive and organised IT Operations Supervisor to join our Group IT team on a maternity cover basis. In this role, you’ll be at the heart of our IT service delivery—ensuring smooth day-to-day operations across our global service desk, acting as an escalation point, and helping drive high-quality support for our colleagues worldwide. This is a fantastic opportunity for someone with strong service desk or IT operations experience who enjoys problem-solving, stakeholder engagement, and keeping things running efficiently in a fast-paced environment.
What You’ll Be Doing
- Service Desk & Operations Management
- Act as the primary escalation point for Service Delivery Analysts and Engineers
- Monitor and manage ticket queues to ensure issues are prioritised and resolved efficiently
- Identify and proactively manage high-priority or at-risk tickets
- Ensure service delivery aligns with agreed SLAs and escalate risks where needed
- Collaboration & Service Delivery
- Work closely with global IT teams and infrastructure specialists to deliver reliable IT services
- Ensure incidents and requests are routed to the correct technical teams
- Produce operational reports and insights to monitor performance and service health
- Project & Request Coordination
- Support the delivery of IT projects, ensuring coordination of activities, timelines, and communications
- Maintain documentation, track actions, and organise meetings/workshops
- Oversee software licensing and new software requests, ensuring approvals and compliance
- Liaise with suppliers and stakeholders to ensure timely delivery of services
What We’re Looking For
- Essential Experience & Skills
- Experience in an IT service desk, IT operations, or service delivery role
- Strong understanding of ticket management, triage, prioritisation, and SLA management
- Ability to act as a calm, effective escalation point
- Confident using ITSM tools to track and manage workloads
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage multiple priorities
- Strong attention to detail, particularly around reporting and software requests
- Desirable
- Experience supporting IT project coordination
- Knowledge of ITIL principles or service management frameworks
- Experience producing service reports or dashboards
- Familiarity with software licensing or approval workflows
Why Join Us?
- Be part of a collaborative, global IT function
- Gain exposure to enterprise-level IT operations and projects
- Play a key role in delivering high-quality IT services across the business
- Work in an environment that values being inclusive, innovative, trusted and purposeful
If you’re an organised IT professional who thrives in a fast-paced environment and enjoys making a real impact on service delivery, we’d love to hear from you.
IT Operations Supervisor - (FTC) in High Wycombe employer: Oxford Instruments
At Oxford Instruments, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment that fosters collaboration and innovation. As an IT Operations Supervisor, you'll have the opportunity to engage with global teams, enhance your skills in enterprise-level IT operations, and contribute to meaningful projects that address significant challenges. Our commitment to employee growth, coupled with a culture that values trust and purpose, makes us a fantastic place to advance your career while making a real impact.
