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- Tasks: Ensure Plasma Technology equipment is functional and provide customer training.
- Company: Join a leading tech company with a rich history and innovative solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real impact in the tech industry while travelling across Europe.
- Qualifications: Electrical/Mechatronic qualification and experience in the semiconductor industry preferred.
- Other info: Dynamic role with extensive travel and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.
Plasma Technology, as a part of Oxford Instruments Group, offers flexible, configurable process tools and leading-edge processes for the precise, controllable and repeatable engineering of micro- and nanostructures. Our systems provide process solutions for the etching of nanometre sized features, nanolayer deposition and the controlled growth of nanostructures. These solutions are based on core technologies in plasma-enhanced deposition and etch, ion-beam deposition and etch, atomic layer deposition, deep silicon etch and physical vapour deposition.
To support the ongoing growth of our business we are hiring a Field Service Engineer based in BeNeLux / North of France Area. This is a field-based position primarily covering this region, with additional travel across Central Europe as required.
Role Purpose
To ensure that Plasma Technology equipment is fully functional and available for customer use. This will involve regular extensive travel in Western and South Europe and occasionally EMEA area.
Your Key Responsibilities would be:
- Carry out the commissioning of equipment including any operational and maintenance training requirements.
- Respond to emergency breakdowns for any warranty and service contract work.
- Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives.
- Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.
- Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer.
- Liaise with technical support and systems engineering on any potential or actual system problems.
- Liaise with Sales Team to provide useful background information.
- Help to maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts.
You would be an ideal match if you are:
- Formal Electrical/ Mechatronic qualification
- Substantial relevant experience and training
- Ability to interpret Electrical schematics and Mechanical drawings
- PLC, RF, vacuum experience preferred
- Experience of Semiconductor industry preferred
- Fluent French and English speaker
- Driving licence
- Be prepared to extensive travel for up to 90%
- Able to work on own initiative
Field Service Engineer employer: Oxford Instruments
Contact Detail:
Oxford Instruments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oxford Instruments on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with complex equipment, make sure you can talk confidently about your experience with electrical schematics and mechanical drawings.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the field. This will demonstrate your ability to handle emergency breakdowns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Oxford Instruments.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in electrical or mechatronic fields, and any specific skills like PLC or RF knowledge that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Oxford Instruments and how your background makes you a perfect fit for the role. Don’t forget to mention your willingness to travel extensively!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your ability to respond to emergencies and provide solutions, as this is key for a Field Service Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Oxford Instruments
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of plasma technology and the specific equipment you'll be working with. Familiarise yourself with the core technologies mentioned in the job description, like atomic layer deposition and ion-beam etching. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or emergencies. Think about times when you had to troubleshoot equipment breakdowns or provide training. Being able to articulate these experiences will demonstrate your capability to handle the responsibilities of a Field Service Engineer.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams and customers, practice your communication skills. Be ready to explain complex technical concepts in simple terms. Also, since fluency in French and English is required, consider doing a mock interview in both languages to boost your confidence.
✨Plan for Travel and Flexibility
Given the extensive travel involved, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that highlight your adaptability and how you manage your time effectively while on the road. This will reassure them that you're ready for the demands of the job.