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- Tasks: Lead software support, manage incidents, and train customers for top-notch service.
- Company: Join Oxford Instruments, a leader in innovative technology solutions.
- Benefits: Enjoy 25 days annual leave, private healthcare, and competitive pay.
- Other info: Be part of a dynamic team with opportunities for continuous improvement.
- Why this job: Make a real difference by solving software issues and enhancing customer experiences.
- Qualifications: Degree or apprenticeship in Software/Computing and experience in semiconductor manufacturing.
The predicted salary is between 40000 - 50000 £ per year.
Oxford Instruments plc is looking for a permanent Software Customer Service Manager based in Severn Beach, England. This role involves bridging between Field Service Software Engineers and the Software Engineering team, ensuring swift resolution of software-related issues, and providing exceptional support to clients.
Responsibilities include:
- Incident management
- Customer training
- Driving continuous improvement projects
A degree or apprenticeship in Software or Computing, alongside experience in semiconductor manufacturing, is required.
The role offers competitive benefits, including 25 days of annual leave and private healthcare.
Global Software Support & Incident Lead employer: Oxford Instruments plc
Contact Detail:
Oxford Instruments plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Software Support & Incident Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oxford Instruments on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Think of real-life examples where you’ve resolved software issues quickly. We want to show them we’re the best fit for the role!
✨Tip Number 3
Don’t forget to highlight your customer service experience! This role is all about providing exceptional support, so let’s make sure we showcase our ability to train clients and improve their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to match what they’re looking for in a Software Customer Service Manager.
We think you need these skills to ace Global Software Support & Incident Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and incident management. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can bridge the gap between our Field Service Software Engineers and the Software Engineering team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled software-related issues in the past. We love seeing candidates who can think on their feet and drive continuous improvement projects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oxford Instruments plc
✨Know Your Software Inside Out
Make sure you brush up on your knowledge of software support and incident management. Familiarise yourself with common issues in semiconductor manufacturing and be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your Communication Skills
As a bridge between Field Service Software Engineers and the Software Engineering team, strong communication is key. Prepare examples of how you've effectively communicated technical information to non-technical clients or team members.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about any continuous improvement projects you've been involved in. Highlight specific changes you implemented that led to better customer service or more efficient processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think of situations where you had to manage incidents under pressure and how you ensured swift resolutions while keeping clients informed.