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- Tasks: Provide technical support and training for analytical equipment in materials analysis.
- Company: Join Oxford Instruments, a leader in high-tech tools for research and industry since 1959.
- Benefits: Enjoy 12:30 Friday finishes, private health insurance, pension schemes, and 25 days holiday.
- Why this job: Be part of an innovative and inclusive culture that values curiosity and collaboration.
- Qualifications: A science degree or PhD in relevant fields is preferred; problem-solving skills are essential.
- Other info: This role involves global travel and offers a flexible work pattern.
The predicted salary is between 36000 - 60000 £ per year.
Oxford Instruments is a leading company in the field of high-tech tools and systems for research and industry. Founded in 1959, we specialise in the design, manufacture and support of various scientific instruments and solutions, used in diverse areas such as materials science, nanotechnology and industrial applications. Oxford Instruments has played a significant role in advancing scientific knowledge and technological progress through our cutting-edge instruments and solutions.
Applications and Field Service Engineer, Materials Analysis
As an Apps and Field Service Engineer, your role is to
provide technical (onsite and remote) support and training to customers across the Materials Analysis product range of analytical equipment. The individual will provide primary onsite technical and applications support to customers, in the UK with a requirement for overseas travel to support our distributor territories, (principally located in southern European countries, South Africa, Africa, Middle East, Turkey, Israel, and other countries not supported by an OI office). The role requires self-motivation and excellent problem-solving abilities. The role is home based and should be situated in a region able to support customers in the North East of the UK, although UK wide travel is required.
What’s in it for you?
At Oxford Instruments, we put our people at the heart of all we do. We embody our values of: We are Inclusive, we are Innovative, we are Trusted, and we are Purposeful. As an employee of Oxford Instruments, you will be given the development and mentorship to succeed, an environment that breeds authenticity and curiosity. We are committed to supporting a diverse and inclusive working environment, all of our people brings with them, unique perspectives and skills, varying levels of experience and a shared commitment to excellence providing an environment in which others can learn from each other, innovation is forefront of mind and collaboration flourishes. In addition, we also offer a comprehensive benefits package to include: 12:30 Friday finishes, BUPA private health insurance, dental insurance, group pension, cycle to work, tech and car schemes, as well as give as you earn and option to purchase shares, numerous discounts and 25 days holiday.
Key Responsibilities:
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-Perform onsite installations of systems and software.
-Perform onsite preventative maintenance visits.
-Provide user orientation training at point of installation.
-Provide onsite assistance to customers to resolve instrument breakdowns.
-Take ownership of customer problems and liaise with internal departments to resolve issues.
-Promote a positive image of Oxford Instruments MAG / Customer Support in all communications, whether in person, by telephone or written.
-Advise customer on availability of instrumentation related options, upgrades and support contracts to keep the customer up to date and satisfied and optimise service revenue streams.
-Desire to maximise support efficiency and customer value and intimacy using the latest OI techniques in IoT Telemetry and Augmented reality
-Feedback customer needs to Service business manager to assist in creating new support products
-Feedback of customer and service needs to Service product manager for future serviceability in product design.
-Ensure all customer issues are captured and reported back via the field service management system
-Perform other related duties as assigned by manager.
What we are looking for:
Education/Qualifications:
Science Degree/PhD preferably in Electronics, Physics, Materials Science, Metallurgy, or Chemistry.
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-Knowledge within the microanalysis field in particular, EDS/EBSD (Electron Back-Scatter Diffraction)/ Nanomanipulators/WDS would be an advantage, but not essential. Knowledge of Raman, magnetic Resonance, and AFM would also be advantageous.
-Experience of running TEM/SEM would be an advantage, but not essential.
-A sound understanding of electronic pc-based systems
-Sound problem solving abilities.
-Desire to own customer issues through to resolution
-The Individual should require the minimum of supervision and is subject to a flexible work pattern, which will involve global travel and / or working outside normal
working hours when necessary.
-The post holder is responsible for ensuring the efficient and cost-effective use of their time.
-A recent graduate, experienced engineer, or user of EDS / WDS / EBSD / Nanomanipulator / Raman is desirable.
-Ability to work unsupervised and to tight deadlines.
-Ability to effectively and professionally interact with customers at all levels.
-Full UK driving license is essential.
Selection Process:
Upon applying, our recruitment team will assess your application against our role requirements. An initial call with our Talent Acquisition partner will take place, to give you some more insight into the role and to gain more understanding of your experience and motivations. Next, we will invite you for an interview, which usually takes place via Teams, with the second interview taking place on-site. If you’d like more details before applying, Apply abby.gelderoxinst
Science Degree/PhD preferably in Electronics, Physics, Materials Science, Metallurgy, or Chemistry.
style="margin-bottom:8.0px"-
-Knowledge within the microanalysis field in particular, EDS/EBSD (Electron Back-Scatter Diffraction)/ Nanomanipulators/WDS would be an advantage, but not essential. Knowledge of Raman, magnetic Resonance, and AFM would also be advantageous.
-Experience of running TEM/SEM would be an advantage, but not essential.
-A sound understanding of electronic pc-based systems
-Sound problem solving abilities.
-Desire to own customer issues through to resolution
-The Individual should require the minimum of supervision and is subject to a flexible work pattern, which will involve global travel and / or working outside normal
working hours when necessary.
-The post holder is responsible for ensuring the efficient and cost-effective use of their time.
-A recent graduate, experienced engineer, or user of EDS / WDS / EBSD / Nanomanipulator / Raman is desirable.
-Ability to work unsupervised and to tight deadlines.
-Ability to effectively and professionally interact with customers at all levels.
-Full UK driving license is essential.
Applications & Field Service Engineer employer: Oxford Instruments plc
Contact Detail:
Oxford Instruments plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications & Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific analytical equipment and technologies mentioned in the job description, such as EDS, EBSD, and Raman spectroscopy. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any relevant hands-on experience you have with scientific instruments or field service roles. Be prepared to discuss specific examples of how you've solved technical problems or provided customer support in the past.
✨Tip Number 3
Since the role involves global travel, emphasize your flexibility and willingness to adapt to different working hours and environments. Share any previous experiences that showcase your ability to work independently and manage your time effectively.
✨Tip Number 4
Research Oxford Instruments' values and culture, particularly their commitment to inclusivity and innovation. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a positive work environment.
We think you need these skills to ace Applications & Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Applications & Field Service Engineer. Emphasize any technical support, training, or customer interaction experience you have.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving abilities and your desire to provide excellent customer service.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have a degree in Electronics, Physics, Materials Science, Metallurgy, or Chemistry. If you have knowledge of microanalysis techniques, be sure to include that as well.
Showcase Soft Skills: Since the role requires excellent communication and problem-solving skills, provide examples in your application that showcase how you've effectively interacted with customers and resolved issues in the past.
How to prepare for a job interview at Oxford Instruments plc
✨Show Your Technical Expertise
Be prepared to discuss your knowledge in microanalysis and any relevant experience with EDS, EBSD, or other analytical techniques. Highlight specific projects or situations where you successfully applied your technical skills.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Discuss your approach to troubleshooting and how you ensure customer satisfaction through effective solutions.
✨Emphasize Customer Interaction Experience
Since this role involves direct customer support, share experiences where you effectively communicated with clients. Highlight your ability to build relationships and provide training or assistance.
✨Be Ready for Flexibility and Travel
Discuss your willingness to travel and adapt to different working hours. Share any previous experiences that demonstrate your flexibility and ability to work independently in various environments.
