Technical Publications Hub Leader in Severn Beach

We are excited to announce an opportunity for a Technical Publications and Business Systems Manager to join our team in Severn Beach, Bristol, on a permanent basis. As the manager of the “OI Technical Publications Hub”, you will lead the delivery of technical content authoring services across the Oxford Instruments group. You will need to establish a vision for technical publications at OI, the strategy for delivery, and set the standards needed to deliver consistent technical publications to OI’s customers. Critical to this role is building and maintaining relationships across business units and developing the product expertise of your team.

Key Responsibilities

• Build relationships across the OI group of businesses to manage and deliver a project portfolio.
• Ensure projects have clear content plans, timescales, budgets, resources and deliverables.
• Deliver projects to plan maintaining high content quality standards and full customer satisfaction.
• Be a point of contact for new technical content requests or improvements.
• Manage a team of technical authors, based at Severn Beach and adopting a hybrid working style.
• Develop and maintain content writing and team operating processes.
• Publish these on the company’s Business Management System.
• Maintain high standards of content quality.
• Drive team adherence to industry standards with a view to enable the team’s competency through certification.
• Seek opportunities that grow both the organisation and team’s capabilities for digital content delivery, i.e. embedded help content, video and augmented reality in addition to traditional print methods.
• Identify skills gaps and develop training and/or recruitment plans for the team.
• Establish a modular content management system with strong version control.
• Ensure this can integrate into the business’s existing product lifecycle management (PLM) systems.
• Adhere to business regulatory requirements, specifically in the provision of information for compliance, export control and health & safety.
• Effectively communicate and manage all priorities and challenges with stakeholders and the team.
• Manage internal and external cost drivers i.e. licensing, 3rd party content suppliers or consultants.

Education / Qualifications

• Degree in engineering or technical discipline where English is native language or qualification in the English language or literature with a demonstrable technical portfolio.

Professional Skills / Abilities

• Previous technical author experience.
• Strong team leadership, performance monitoring and coaching skills.
• Experience working with modern authoring tools such as Madcap Flare, Confluence or Document 360.
• Experience working with Adobe FrameMaker.
• Strong planning, budgeting and resource management skills.
• Project management skills are a plus.

Personal Qualities

• Highly self-motivated.
• Has a keen eye for detail and seeks clarity when needed.
• Enthusiastic and agile approach to complex tasks.
• Can embrace ambiguity, extract necessary information and define clear objectives.
• Ability to motivate and influence others, including those without direct line management.
• Ability to learn new technology and processes quickly.
• Ability to convey ideas both technically and as best suited to the audience.

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics to electric cars and quantum computers.

Benefits

• In addition to a competitive starting salary, Oxford Instruments also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, half-days on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.