At a Glance
- Tasks: Manage IT operations and service delivery while supporting global teams.
- Company: Join Oxford Instruments, a leader in innovative technology with a rich history.
- Benefits: Collaborative environment, exposure to enterprise-level projects, and a focus on inclusivity.
- Other info: Opportunity for career growth in a dynamic, supportive workplace.
- Why this job: Play a vital role in delivering high-quality IT services and make a real impact.
- Qualifications: Experience in IT service desk or operations, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: High Wycombe, GB
Business Unit: OI plc
At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty‑year history and fourteen Queen’s Awards for Enterprise, our world‑class products and technologies are helping our customers to address the greatest challenges of the 21st century.
What You’ll Be Doing
- Service Desk & Operations Management
- Act as the primary escalation point for Service Delivery Analysts and Engineers
- Monitor and manage ticket queues to ensure issues are prioritised and resolved efficiently
- Identify and proactively manage high‑priority or at‑risk tickets
- Ensure service delivery aligns with agreed SLAs and escalates risks where needed
- Collaboration & Service Delivery
- Work closely with global IT teams and infrastructure specialists to deliver reliable IT services
- Ensure incidents and requests are routed to the correct technical teams
- Produce operational reports and insights to monitor performance and service health
- Project & Request Coordination
- Support the delivery of IT projects, ensuring coordination of activities, timelines and communications
- Maintain documentation, track actions and organise meetings/workshops
- Oversee software licensing and new software requests, ensuring approvals and compliance
- Liaise with suppliers and stakeholders to ensure timely delivery of services
What We’re Looking For
Essential Experience & Skills
- Experience in an IT service desk, IT operations or service delivery role
- Strong understanding of ticket management, triage, prioritisation and SLA management
- Ability to act as a calm and effective escalation point
- Confident using ITSM tools to track and manage workloads
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage multiple priorities
- Strong attention to detail, particularly around reporting and software requests
Desirable
- Experience supporting IT project coordination
- Knowledge of ITIL principles or service management frameworks
- Experience producing service reports or dashboards
- Familiarity with software licensing or approval workflows
Why Join Us?
- Be part of a collaborative, global IT function
- Gain exposure to enterprise‑level IT operations and projects
- Play a key role in delivering high‑quality IT services across the business
- Work in an environment that values inclusivity, innovation, trust and purpose
IT Operations Supervisor - (FTC) employer: Oxford Instruments GmbH
Oxford Instruments GmbH is an exceptional employer, offering a dynamic work environment in Belfast that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides comprehensive benefits such as private medical insurance and a pension scheme, ensuring a rewarding work-life balance. The hybrid working model allows for flexibility, making it an ideal place for professionals seeking meaningful and impactful careers in software development and quality assurance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Supervisor - (FTC)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Oxford Instruments GmbH that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Operations Supervisor - (FTC)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Oxford Instruments GmbH, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Oxford Instruments GmbH can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Oxford Instruments GmbH will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Oxford Instruments GmbH
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Oxford Instruments GmbH. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Oxford Instruments GmbH.
