IT Operations Supervisor – Maternity Cover
Location: High Wycombe, GB
Business Unit: OI plc
At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty‑year history and fourteen Queen’s Awards for Enterprise, our world‑class products and technologies are helping our customers to address the greatest challenges of the 21st century.
What You’ll Be Doing
Service Desk & Operations Management
- Act as the primary escalation point for Service Delivery Analysts and Engineers
- Monitor and manage ticket queues to ensure issues are prioritised and resolved efficiently
- Identify and proactively manage high‑priority or at‑risk tickets
- Ensure service delivery aligns with agreed SLAs and escalates risks where needed
Collaboration & Service Delivery
- Work closely with global IT teams and infrastructure specialists to deliver reliable IT services
- Ensure incidents and requests are routed to the correct technical teams
- Produce operational reports and insights to monitor performance and service health
Project & Request Coordination
- Support the delivery of IT projects, ensuring coordination of activities, timelines and communications
- Maintain documentation, track actions and organise meetings/workshops
- Oversee software licensing and new software requests, ensuring approvals and compliance
- Liaise with suppliers and stakeholders to ensure timely delivery of services
What We’re Looking For
Essential Experience & Skills
- Experience in an IT service desk, IT operations or service delivery role
- Strong understanding of ticket management, triage, prioritisation and SLA management
- Ability to act as a calm and effective escalation point
- Confident using ITSM tools to track and manage workloads
- Excellent communication and stakeholder management skills
- Highly organised with the ability to manage multiple priorities
- Strong attention to detail, particularly around reporting and software requests
Desirable
- Experience supporting IT project coordination
- Knowledge of ITIL principles or service management frameworks
- Experience producing service reports or dashboards
- Familiarity with software licensing or approval workflows
Why Join Us?
- Be part of a collaborative, global IT function
- Gain exposure to enterprise‑level IT operations and projects
- Play a key role in delivering high‑quality IT services across the business
- Work in an environment that values inclusivity, innovation, trust and purpose
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List and does not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
IT Operations Supervisor - (FTC) in High Wycombe employer: Oxford Instruments GmbH
Oxford Instruments GmbH is an exceptional employer, offering a dynamic work environment in Belfast that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides comprehensive benefits such as private medical insurance and a pension scheme, ensuring a rewarding work-life balance. The hybrid working model allows for flexibility, making it an ideal place for professionals seeking meaningful and impactful careers in software development and quality assurance.
