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- Tasks: Welcome visitors, manage reception duties, and support community engagement activities.
- Company: Join Oxford Innovation Space, a leader in creating inspiring workspaces for ambitious businesses.
- Benefits: Enjoy 25 days holiday, flexible benefits, and discounts on high street brands.
- Other info: Be part of a supportive team that values your ideas and offers growth opportunities.
- Why this job: Make a real difference in the lives of entrepreneurs while working in a vibrant community.
- Qualifications: Confident personality, strong IT skills, and a proactive attitude are essential.
The predicted salary is between 15736 - 15736 £ per year.
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Our centres are more than just buildings – they’re buzzing communities of entrepreneurs, creators, and changemakers.
We’re excited to announce a vacancy for a Customer Experience Assistant to join our brand-new state-of-the-art innovation hub in Workington. Opening in Spring 2026, the Workington Innovation Centre will be a purpose-built hub for digital technology and advanced manufacturing businesses. It will offer flexible, high-quality workspace, meeting and event facilities, and tailored business support. With sustainability at its core and a prime town centre location, the Centre will help drive innovation, attract talent, and grow the west Cumbrian economy.
This is a part-time role, working 22.5 hours per week.
Responsibilities- Welcome visitors with warmth and professionalism, creating a positive first impression.
- Manage reception duties, including calls, emails, post, and meeting room bookings.
- Support events, social media updates, and community engagement activities.
- Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
- Assist with a variety of customer needs, from booking couriers to recommending local spots.
- Provide backup support to the Centre Director and Assistant Centre Manager.
- A confident, approachable personality and a natural flair for customer service.
- Strong IT skills and the ability to pick up new systems quickly.
- A proactive, can-do attitude and a keen eye for detail.
- Flexibility and a team spirit — ready to pitch in wherever needed.
- Salary: £15,736.50 per annum
- Time off: 25 days’ holiday + bank holidays, pro rata
- Flexible benefits: Options to swap salary for extra benefits, including additional holiday
- Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources
- Perks: Discounts on high street brands, cycle to work scheme, and more
- Development: Full induction, buddy system, and ongoing learning opportunities
- Culture: A supportive, inclusive team that values your voice and ideas
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses
If this sounds like your kind of role, we’d love to hear from you. Click ‘Apply’ to join us as our new Customer Experience Assistant. Got questions? Reach out – we’re happy to chat.
We’re Committed to Inclusion. We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – you might be just the person we’re looking for. We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.
Customer Experience Assistant (Receptionist) in Workington employer: Oxford Innovation
Contact Detail:
Oxford Innovation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (Receptionist) in Workington
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their buzzing community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating a positive first impression, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Be proactive! Show us your can-do attitude by asking insightful questions during the interview. This not only demonstrates your enthusiasm but also gives you a chance to learn more about how you can contribute to keeping the Centre running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our innovative team at the Workington Innovation Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Assistant (Receptionist) in Workington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Customer Experience Assistant. Highlight your relevant skills and experiences that match the job description, especially your IT skills and proactive attitude.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need right there. Don’t miss out on this opportunity!
How to prepare for a job interview at Oxford Innovation
✨Know the Company Inside Out
Before your interview, take some time to research Oxford Innovation Space and the Workington Innovation Centre. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Assistant, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your approachable personality and how you handle challenging situations with warmth and professionalism.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with various software and systems. If you’ve used specific tools for managing bookings or communications, mention them. Showing that you can quickly adapt to new technologies will give you an edge.
✨Emphasise Team Spirit and Flexibility
The job requires a proactive attitude and a willingness to pitch in wherever needed. Prepare to discuss times when you've worked collaboratively in a team or taken on additional responsibilities. This will demonstrate that you're not just a lone wolf but someone who thrives in a community-focused environment.