At a Glance
- Tasks: Welcome visitors, manage reception, support events, and assist with customer needs.
- Company: Join Oxford Innovation Space, a vibrant community supporting ambitious businesses.
- Benefits: Earn £13.76 per hour, enjoy discounts, and access ongoing learning opportunities.
- Other info: Perfect for those seeking casual work without full-time commitment.
- Why this job: Flexible hours in a supportive team, making a real impact on entrepreneurs.
- Qualifications: Confident, approachable personality with strong IT skills and a proactive attitude.
The predicted salary is between 13.76 - 13.76 £ per hour.
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive.
With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.
We're excited to be recruiting a zero-hours Customer Experience Assistant to join our team at
Heyford Park Innovation Centre .
Based within a historic former RAF base, the centre provides a vibrant and flexible workspace for a thriving community of businesses across technology, science and professional services.
This is a casual, ad-hoc role, providing cover for holidays, sickness absence and other operational needs.
While Heyford Park Innovation Centre will be your main location, there may also be opportunities to work at our other Oxfordshire centres, including Oxford Centre for Innovation, Wood Centre for Innovation, Culham Innovation Centre, Harwell Innovation Centre, Witney Innovation Centre and Grassroots.
Find out more about Heyford Park Innovation Centre here: Heyford Park Innovation Centre, Oxfordshire
This role would suit someone looking for flexible work without the commitment of a full-time or part-time position.
There is no obligation on the Company to offer regular work, and no obligation on you to accept any work offered.
- What You’ll Be Doing
- Welcome visitors with warmth and professionalism, creating a positive first impression.
- Manage reception duties, including calls, emails, post, and meeting room bookings.
- Support events, social media updates, and community engagement activities.
- Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
- Assist with a variety of customer needs, from booking couriers to recommending local spots.
- Provide backup support to the Centre Manager.
Want the full picture? Please see the attached job description for more details on what the role involves.
- What You’ll Bring
- A confident, approachable personality and a natural flair for customer service.
- Strong IT skills and the ability to pick up new systems quickly.
- A proactive, can-do attitude and a keen eye for detail.
- Flexibility and a team spirit - ready to pitch in wherever needed.
- Why You’ll Love Working Here
- Salary: Salary of £13.76 per hour
- Perks: Discounts on high street brands, cycle to work scheme, and more.
- Development: Full induction, buddy system, and ongoing learning opportunities.
- Culture: A supportive, inclusive team that values your voice and ideas.
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
- We’re Committed to Inclusion
We’re building a workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds, experiences, and identities.
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.
We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.
Got questions? Reach out - we’re happy to chat.
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Customer Experience Assistant - Zero Hours employer: Oxford Innovation
At Oxford Innovation Space, we pride ourselves on being an exceptional employer that champions innovation and growth within the UK’s dynamic ecosystem. Our home-based role for the Business Development & Marketing Director offers unparalleled flexibility, a strong focus on employee development, and the opportunity to make a significant impact at a national level. Join us to lead strategic initiatives, foster meaningful partnerships, and contribute to a culture that values diversity, collaboration, and forward-thinking leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant - Zero Hours
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Oxford Innovation.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Oxford Innovation. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Assistant - Zero Hours
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Oxford Innovation.
How to prepare for a job interview at Oxford Innovation
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Oxford Innovation's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Oxford Innovation offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
