Customer Experience Assistant

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors.

Our centres are more than just buildings – they’re buzzing communities of entrepreneurs, creators, and changemakers. We’re excited to be recruiting a Customer Experience Assistant to help deliver exceptional service at Crawley Innovation Centre. We’re looking for someone who brings real energy, positivity, and personality to the role – someone who enjoys meeting people, thrives in a busy environment, and can help create a welcoming, engaging atmosphere for everyone who walks through our doors.

Crawley Innovation Centre is a bold new workspace supporting high‑growth businesses, start‑ups and scale‑ups across sectors including clean energy, digital technology, advanced engineering and professional services. As part of Crawley’s wider economic regeneration, the centre plays a key role in fostering innovation, supporting job creation, and driving inward investment into the region. Located within the Manor Royal Business District and just minutes from Gatwick Airport, it offers a dynamic environment where businesses can connect, grow, and make an impact.

Find out more about Crawley Innovation Centre here: Crawley Innovation Centre | Rent Offices, Coworking & Workshops.

What You’ll Be Doing

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

What You’ll Bring

• A confident, approachable personality and a natural flair for customer service.
• Plenty of energy and enthusiasm, with the ability to create a warm, positive atmosphere.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can-do attitude and a keen eye for detail.
• Flexibility and a team spirit – ready to pitch in wherever needed.

Why You’ll Love Working Here

• Salary: Salary of £26,227.50 per annum.
• Time off: 25 days’ holiday + bank holidays.
• Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
• Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
• Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
• Development: Full induction, buddy system, and ongoing learning opportunities.
• Culture: A supportive, inclusive team that values your voice and ideas.
• Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

Ready to Apply?

If this sounds like your kind of role, we’d love to hear from you. Click ‘Apply’ to join us as our new Customer Experience Assistant.

Got questions? Reach out – we’re happy to chat.

We’re Committed to Inclusion

We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply – you might be just the person we’re looking for.

We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.