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- Tasks: Welcome visitors, manage reception, support events, and assist with customer needs.
- Company: Join Oxford Innovation Space, a vibrant community supporting ambitious businesses.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and wellbeing resources.
- Why this job: Make a real difference in the lives of entrepreneurs and growing businesses.
- Qualifications: Confident, people-focused, with strong IT skills and a proactive attitude.
- Other info: Flexible working options and a supportive, inclusive team culture.
The predicted salary is between 24570 - 26227 £ per year.
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Our centres are more than just buildings - they are buzzing communities of entrepreneurs, creators, and changemakers.
We are excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art innovation Centre. Hoddesdon Enterprise Centre provides high-quality workspace, practical business support, and a collaborative environment for growing organisations across Broxbourne. Together with the local authority, we play a key role in helping businesses expand by offering fit-for-purpose facilities, opportunities for sustainable employment growth, and a supportive community that attracts valuable inward investment to the area.
We welcome applications for part-time working and job share.
What You’ll Be Doing
- Welcome visitors with warmth and professionalism, creating a positive first impression.
- Manage reception duties, including calls, emails, post, and meeting room bookings.
- Support events, social media updates, and community engagement activities.
- Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
- Assist with a variety of customer needs, from booking couriers to recommending local spots.
- Provide backup support to the Centre Manager and Assistant Centre Manager.
What You’ll Bring
- A confident, approachable personality and a natural flair for customer service.
- Strong IT skills and the ability to pick up new systems quickly.
- A proactive, can-do attitude and a keen eye for detail.
- Flexibility and a team spirit - ready to pitch in wherever needed.
Why You’ll Love Working Here
- Salary: Salary of £24,570 per annum (increasing to £26,227.50 from 1 April 2026).
- Time off: 25 days’ holiday + bank holidays.
- Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
- Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
- Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
- Development: Full induction, buddy system, and ongoing learning opportunities.
- Culture: A supportive, inclusive team that values your voice and ideas.
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
Ready to Apply?
If this sounds like your kind of role, we’d love to hear from you. Click ‘Apply' to join us as our new Customer Experience Assistant. Got questions? Reach out - we’re happy to chat.
We’re Committed to Inclusion
We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for. We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.
Customer Experience Assistant in Hoddesdon employer: Oxford Innovation Space
Contact Detail:
Oxford Innovation Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant in Hoddesdon
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their buzzing environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different scenarios. Role-play with a friend or family member to build your confidence and ensure you can create that positive first impression.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events at the Hoddesdon Enterprise Centre. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Assistant in Hoddesdon
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Assistant role. Highlight your relevant skills and experiences that match what we’re looking for, like your proactive attitude and IT skills.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional too. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need right there. Don’t miss out on this opportunity!
How to prepare for a job interview at Oxford Innovation Space
✨Know the Company Inside Out
Before your interview, take some time to research Oxford Innovation Space and the Hoddesdon Enterprise Centre. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
As a Customer Experience Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer – these stories will resonate well during the interview.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like managing reception duties or supporting events. Practise responses to common scenarios that might arise in the role, such as dealing with a busy reception or coordinating multiple tasks at once. This will demonstrate your proactive attitude and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
