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For Companies At a Glance
- Tasks: Welcome visitors, manage reception, support events, and assist with customer needs.
- Company: Join Oxford Innovation Space, a vibrant hub for pioneering businesses.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and wellbeing resources.
- Why this job: Make a real difference in the lives of entrepreneurs and growing businesses.
- Qualifications: Confident personality, strong IT skills, proactive attitude, and team spirit.
- Other info: Supportive culture that values your voice and offers growth opportunities.
The predicted salary is between 21000 - 26000 £ per year.
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Harwell Innovation Centre is a vibrant hub for pioneering science and technology businesses, located at the heart of the world-renowned Harwell Campus in Oxfordshire. We are excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art innovation Centre.
Harwell provides flexible workspace, expert business support, and access to a thriving community of entrepreneurs and researchers. Together, we play a key role in supporting early-stage ventures by connecting them with cutting-edge facilities, national laboratories, and collaborative networks across the Space, HealthTec, and Energy sectors.
What You Will Be Doing
- Welcome visitors with warmth and professionalism, creating a positive first impression.
- Manage reception duties, including calls, emails, post, and meeting room bookings.
- Support events, social media updates, and community engagement activities.
- Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
- Assist with a variety of customer needs, from booking couriers to recommending local spots.
- Provide backup support to the Centre Manager and Assistant Centre Manager.
What You Will Bring
- A confident, approachable personality and a natural flair for customer service.
- Strong IT skills and the ability to pick up new systems quickly.
- A proactive, can-do attitude and a keen eye for detail.
- Flexibility and a team spirit - ready to pitch in wherever needed.
Why You Will Love Working Here
We Offer More Than Just a Job - We Offer a Place Where You Can Grow, Contribute, And Be Part Of Something Meaningful. Here’s What You Can Expect:
- Salary: £26,227.50 per annum (from 1st April 2026)
- Time off: 25 days' holiday + bank holidays.
- Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
- Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
- Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
- Development: Full induction, buddy system, and ongoing learning opportunities.
- Culture: A supportive, inclusive team that values your voice and ideas.
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
Ready to Apply?
If this sounds like your kind of role, we’d love to hear from you. Click ‘Apply' to join us as our new Customer Experience Assistant. Got questions? Reach out - we’re happy to chat.
We’re Committed to Inclusion
We’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply - you might be just the person we’re looking for.
We reserve the right to close the vacancy once we’ve received sufficient applications, so apply early to avoid disappointment.
Customer Experience Assistant in Harwell employer: Oxford Innovation Space
Contact Detail:
Oxford Innovation Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant in Harwell
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those connected to the Harwell Innovation Centre. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your confident and approachable side shine through. Remember, they’re looking for someone who fits into their vibrant community.
✨Tip Number 3
Be proactive! If you have ideas on how to enhance customer experience or improve operations, share them during your interview. It shows you’re already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Harwell team.
We think you need these skills to ace Customer Experience Assistant in Harwell
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Assistant role. Highlight relevant experiences and skills that match what we’re looking for, like your proactive attitude and IT skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harwell Innovation Centre.
How to prepare for a job interview at Oxford Innovation Space
✨Know the Company Inside Out
Before your interview, take some time to research Oxford Innovation Space and the Harwell Innovation Centre. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like managing reception duties or supporting events. Practise responses to common scenarios that might arise in the role, such as dealing with a busy reception or coordinating multiple tasks at once.
✨Emphasise Your Team Spirit
The job requires flexibility and a willingness to pitch in wherever needed. Be prepared to discuss times when you worked collaboratively in a team setting. Highlight your proactive attitude and how you contribute to a positive team environment.
