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For Companies At a Glance
- Tasks: Welcome visitors and support their experience at our innovative workspace.
- Company: Join Grassroots, a vibrant hub for science and technology innovators in Oxford.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: No specific experience required; just bring your enthusiasm and a positive attitude!
- Other info: This is a full-time position with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
About Oxford Innovation Space
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors.
Future Space isn\’t just a building – it\’s a vibrant community of innovators, entrepreneurs, and changemakers. We\’re excited to announce a vacancy for a Customer Experience Assistant to join our state‑of‑the‑art innovation hub in Bristol.
Future Space provides flexible workspace and specialist support for science and technology businesses, creating an environment where ideas thrive and businesses grow. As part of the Oxford Innovation Space network, we connect ambitious companies with the resources, expertise, and collaborative community they need to succeed.
What You\’ll Be Doing
- Welcome visitors with warmth and professionalism, creating a positive first impression.
- Manage reception duties, including calls, emails, post, and meeting room bookings.
- Support events, social media updates, and community engagement activities.
- Keep the centre running smoothly by maintaining supplies, equipment, and shared spaces.
- Assist with a variety of customer needs, from booking couriers to recommending local spots.
- Provide backup support to the centre director, centre manager and assistant centre manager.
What You\’ll Bring
- A confident, approachable personality and a natural flair for customer service.
- Strong IT skills and the ability to pick up new systems quickly.
- A proactive, can‑do attitude and a keen eye for detail.
- Flexibility and a team spirit – ready to pitch in wherever needed.
Why You\’ll Love Working Here
We offer more than just a job. Here’s what you can expect:
- Salary: £26,227.50 per annum.
- Time off: 25 days’ holiday + bank holidays.
- Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
- Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
- Perks: Discounts on high‑street brands, EV leasing, cycle‑to‑work scheme, and more.
- Development: Full induction, buddy system, and ongoing learning opportunities.
- Culture: A supportive, inclusive team that values your voice and ideas.
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
Ready to Apply?
If this sounds like your kind of role, we\’d love to hear from you. Click ‘Apply’ to join us as our new Customer Experience Assistant.
Got questions? Reach out – we\’re happy to chat.
We’re Committed to Inclusion
We\’re building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you\’re excited about this role but don\’t meet every requirement, we still encourage you to apply – you might be just the person we\’re looking for.
We reserve the right to close the vacancy once we\’ve received sufficient applications, so apply early to avoid disappointment.
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Customer Experience Assistant employer: Oxford Innovation Space
Contact Detail:
Oxford Innovation Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant
✨Tip Number 1
Familiarise yourself with Grassroots and its mission. Understanding the workspace's focus on science and technology innovators will help you connect with potential clients and colleagues, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for welcoming visitors and handling inquiries effectively, demonstrating your readiness for the position.
✨Tip Number 3
Network with current or former employees of Grassroots through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to the team and enhance the customer experience at Grassroots.
We think you need these skills to ace Customer Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Experience Assistant. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention specific aspects of Grassroots that excite you and how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to create a positive experience for customers. Use specific examples to showcase your skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent and professional.
How to prepare for a job interview at Oxford Innovation Space
✨Show Your Enthusiasm
As a Customer Experience Assistant, your passion for customer service is key. Make sure to express your excitement about the role and the company during the interview. Share specific reasons why you want to work at Grassroots and how you can contribute to their mission.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to listen actively and respond appropriately to various situations.
✨Research the Company Culture
Understanding the culture at Grassroots will help you align your answers with their values. Familiarise yourself with their mission and any recent news or projects. This knowledge will allow you to ask insightful questions and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think through potential challenges you might face as a Customer Experience Assistant and prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
