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- Tasks: Be the friendly face of our centre, welcoming visitors and ensuring a great experience.
- Company: Join Crawley Innovation Centre, part of a vibrant network supporting entrepreneurs and businesses.
- Benefits: Enjoy a competitive salary, flexible working, and a range of perks including discounts and health insurance.
- Why this job: This role offers variety, a positive atmosphere, and the chance to make a real impact.
- Qualifications: We seek enthusiastic individuals with great IT skills and a proactive attitude.
- Other info: We're an equal opportunities employer and encourage applications from all backgrounds.
The predicted salary is between 20500 - 24500 £ per year.
We are excited to be recruiting for a full-time Customer Experience Assistant at Crawley Innovation Centre, our newest Centre in Oxford Innovation Space’s network of over thirty Innovation Centres across the UK. We offer flexible workspaces including offices and workshop facilities, alongside tailored business support services to a wide range of clients including start-ups, high-growth SMEs, investors, and public sector organisations.
At Crawley Innovation Centre, we will support a vibrant community of entrepreneurs and growing businesses in an iconic environment which the occupants are proud to call home and where others aspire to be. The space will be stimulating and creative and will be complemented by a quality food and drink offer (onsite Café) which will draw in other park users.
As a Customer Experience Assistant, you will play a key role in ensuring our customers receive excellent service every day. Reporting to the Assistant Centre Manager, you will be the first point of contact for visitors and clients, helping to create a welcoming and professional environment. From greeting guests and preparing refreshments to maintaining the appearance of the centre, your contribution will help shape the overall experience of our customers.
We are looking for someone who is enthusiastic, proactive, and takes pride in their work. You should be comfortable working both independently and as part of a team, and be keen to contribute to the positive atmosphere of the centre. A friendly attitude and a willingness to go the extra mile are essential.
What will you do?
- Be the first and last point of contact for our customers and their guests
- Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
- Responsible for opening the centre in the morning and closing the centre at the end of the day
- Manage keys and passes (activation/deactivation) for customers
- Handle all daily incoming and outgoing mail for customers
- Answer all incoming questions and requests via phone, email or at reception
- Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
- Support the Centre Manager with event planning and hosting
- Monitor the meeting room agenda and act as a host for our coffee morning and external events
- Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online
- Make sure the Crawley Innovation Centre website is up to date with all the latest news and views
- Ensuring all centre equipment is in good working order – including for example coffee machines, printers, photocopiers and AV
- Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
- Record any chargeable ad hoc services customers or their guests need
- Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
- Maintaining tidiness of the community areas in the centre
- Support customers with local area knowledge – restaurants, bars, events etc.
- Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks
- Help us with your ideas on how we can keep improving our services
What are you like?
- A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
- Pro-active
- Great IT skill with experience of using a range of technology
- Conscientious and efficient with an eye for detail and pride in their work
- Great as part of a team as well as working on their own when the need arises
- Flexible – willing to do what it takes to make the centre a success
What’s in it for you?
- Salary of £24,570 per annum
- 25 days’ holiday plus Bank Holidays
- Flexible benefits package comprising:
- Contributory pension
- Ability to increase or decrease amount of annual leave
- Ability to increase or decrease amount of life assurance cover
- Private medical and dental insurance
- Health screening
- Bicycle purchase
- Charitable Giving
Friendly, informal and flexible working environment, so you can make the most of your home and your work life. We’ve also got access to a whole load of discounts so you can save money on high street favourites and holiday providers.
If you think you could be a great member of the team and would like an exciting opportunity in return, then this is the role you have been looking for – click ‘apply’ today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you!
We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
Customer Experience Assistant employer: Oxford Innovation Space
Contact Detail:
Oxford Innovation Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant
✨Tip Number 1
Familiarise yourself with the Crawley Innovation Centre and its offerings. Understanding the services we provide and the type of clients we support will help you engage more effectively during any interviews or conversations.
✨Tip Number 2
Showcase your enthusiasm for customer service. Be prepared to share examples of how you've gone the extra mile in previous roles, as this aligns perfectly with our values at StudySmarter.
✨Tip Number 3
Brush up on your IT skills and be ready to discuss your experience with various technologies. Since the role involves managing equipment and social media, demonstrating your tech-savviness will set you apart.
✨Tip Number 4
Prepare to discuss your ideas for improving customer experience. We value proactive individuals who can contribute to enhancing our services, so think about suggestions that could benefit our community.
We think you need these skills to ace Customer Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Assistant role. Emphasise your customer service experience, enthusiasm, and ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific responsibilities from the job description that excite you, and explain how your background makes you a great fit for the position.
Showcase Your IT Skills: Since the role requires great IT skills, be sure to mention any relevant technology or software you are familiar with in your application. This could include experience with social media management, booking systems, or office equipment.
Highlight Your Proactivity: In your application, provide examples of how you've gone the extra mile in previous roles. This could be through improving customer experiences, suggesting new ideas, or taking on additional responsibilities to support your team.
How to prepare for a job interview at Oxford Innovation Space
✨Show Your Enthusiasm
As a Customer Experience Assistant, your enthusiasm is key. Make sure to express your excitement about the role and the company during the interview. Share specific reasons why you want to work at Crawley Innovation Centre and how you can contribute to its vibrant community.
✨Demonstrate Your People Skills
Since you'll be the first point of contact for customers and guests, it's essential to showcase your interpersonal skills. Prepare examples of how you've successfully interacted with diverse groups of people in previous roles, highlighting your friendly and professional approach.
✨Be Ready to Discuss Problem-Solving
The role involves handling various tasks and requests from customers. Be prepared to discuss situations where you've had to think on your feet or resolve issues efficiently. This will demonstrate your proactive nature and ability to maintain a positive atmosphere.
✨Familiarise Yourself with Technology
Great IT skills are a must for this position. Brush up on any relevant software or tools mentioned in the job description. If possible, mention your experience with social media management and any other technology that could enhance customer experience at the centre.