At a Glance
- Tasks: Welcome visitors, manage reception, support events, and keep the Centre running smoothly.
- Company: Join Oxford Innovation Space, a vibrant community for ambitious businesses.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and wellbeing resources.
- Other info: Be part of an inclusive team that values your voice and ideas.
- Why this job: Make a real difference in the lives of entrepreneurs while growing your skills.
- Qualifications: Confident, people-focused, with strong IT skills and a proactive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Job Description
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive.
With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.
Our centres are more than just buildings - they're buzzing communities of entrepreneurs, creators, and changemakers.
We're excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network.
What You'll Be Doing As the first and last point of contact for our customers and guests, you'll: Welcome visitors with warmth and professionalism, creating a positive first impression.
Manage reception duties, including calls, emails, post, and meeting room bookings.
Support events and community engagement activities.
Responsible for daily and monthly social media updates.
Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.
Assist with a variety of customer needs, from booking couriers to recommending local spots.
Provide backup support to the Centre Manager and Assistant Centre Manager.
Want the full picture?
Please see the attached job description for more details on what the role involves.
What You'll Bring We're looking for someone who's hands-on, people-focused, and proactive.
You'll bring: A confident, approachable personality and a natural flair for customer service.
Strong IT skills and the ability to pick up new systems quickly.
A proactive, can-do attitude and a keen eye for detail.
Flexibility and a team spirit - ready to pitch in wherever needed.
Why You'll Love Working Here We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful.
Here's what you can expect: Salary : £26,227.50 per annum, plus a flexible benefits package.
Time off : 25 days' holiday + bank holidays.
Flexible benefits : Options to swap salary for extra benefits, including additional holiday.
Wellbeing : Wellbeing days, Employee Assistance Programme, and health resources.
Perks : Discounts on high street brands, EV leasing, cycle to work scheme, and more.
Development : Full induction, buddy system, and ongoing learning opportunities.
Culture : A supportive, inclusive team that values your voice and ideas.
Purpose : A chance to make a real difference in the lives of entrepreneurs and growing businesses.
Ready to Apply?If this sounds like your kind of role, we'd love to hear from you.
Click ‘Apply' to join us as our new Customer Experience Assistant.
Got questions?
Reach out - we're happy to chat.
We're Committed to Inclusion We're building a workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds, experiences, and identities.
If you're excited about this role but don't meet every requirement, we still encourage you to apply - you might be just the person we're looking for.
We reserve the right to close the vacancy once we've received sufficient applications, so apply early to avoid disappointment.
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Customer Experience Assistant in Chippenham employer: Oxford Innovation Space
Oxford Innovation Space is an excellent employer, offering a vibrant work culture where collaboration and community engagement are at the forefront. As a part-time Community Concierge at Heyford Park Innovation Centre, you will enjoy a supportive environment with opportunities for personal growth, alongside competitive benefits such as a generous holiday allowance and well-being support, making it a rewarding place to contribute to the success of local businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxford Innovation Space. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxford Innovation Space before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxford Innovation Space:Your cover letter is your chance to shine! Tell us why you want to work at Oxford Innovation Space specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxford Innovation Space!
How to prepare for a job interview at Oxford Innovation Space
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
