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- Tasks: Welcome and assist customers, ensuring they have an amazing experience at our innovation centre.
- Company: Join Oxford Innovation Space, a leader in providing flexible office and lab spaces across the UK.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team supporting innovative entrepreneurs and making a real impact.
- Qualifications: Looking for energetic, enthusiastic individuals who thrive in a community-focused role.
- Other info: Full-time position reporting to the Assistant Centre Manager, perfect for those passionate about customer service.
The predicted salary is between 24000 - 36000 £ per year.
We are excited to be recruiting a full time Customer Experience Assistant to join our fantastic team at Fareham Innovation Centre. Oxford Innovation Space\’s Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre managementteam, you\’ll be a key part in this. You will welcome everyone to the centre. This full time position will report directly to the Assistant Centre Manager. At Fareham Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service, a warm welcome and a freshly brewed tea or coffee when they need it. That\’s why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. H…
Customer Experience Assistant (Receptionist) employer: Oxford Innovation Space Careers
Contact Detail:
Oxford Innovation Space Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (Receptionist)
✨Tip Number 1
Familiarize yourself with the Fareham Innovation Centre and its mission. Understanding the unique environment and the types of clients they serve will help you connect better during your interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, visit the centre and engage with the staff or clients. This hands-on experience can provide valuable insights and demonstrate your proactive approach.
✨Tip Number 3
Prepare to discuss how you can contribute to creating a welcoming atmosphere. Think of specific examples from your past experiences where you went above and beyond for customers, as this aligns with the role's expectations.
✨Tip Number 4
Network with current employees or alumni who have worked at the Fareham Innovation Centre. They can provide insider tips on the company culture and what it takes to succeed in the Customer Experience Assistant role.
We think you need these skills to ace Customer Experience Assistant (Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasize any previous work where you provided exceptional service or support to clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Fareham Innovation Centre and how your skills align with their mission of providing excellent customer experiences.
Showcase Your Personality: In your application, let your personality shine through. Since the role requires a proactive and energetic individual, use a friendly tone and share examples of how you've gone the extra mile for customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oxford Innovation Space Careers
✨Show Your Enthusiasm
Make sure to convey your energy and enthusiasm during the interview. The role requires a proactive person who can create a warm and welcoming atmosphere, so let your passion for customer service shine through.
✨Understand the Company Culture
Familiarize yourself with the Fareham Innovation Centre and its mission. Understanding the environment in which you will be working will help you align your answers with the company's values and demonstrate that you are a good fit for the team.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Be ready to discuss how you would handle various situations, showcasing your problem-solving skills and ability to provide excellent service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations, which is crucial for a Customer Experience Assistant.
