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For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and support their success with our premium research services.
- Company: Join Alpine Macro, a leading global macroeconomic research provider under Oxford Economics.
- Benefits: Full-time role in London with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clients leverage top-notch research and build lasting relationships.
- Qualifications: Bachelor’s degree and 2+ years in account management or client success; passion for finance is a plus.
- Other info: Diverse and inclusive workplace committed to your career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Alpine Macro, a leading global macroeconomic research provider and recent member of the Oxford Economics Group, is expanding its client engagement and account management capabilities. We are looking for dedicated professionals passionate about delivering outstanding post-sale support and growing institutional client relationships in the asset management space. This role is integral to ensuring clients fully leverage Alpine’s premium research services. You will build lasting relationships, guide onboarding and training, and work closely with internal teams to maximize client satisfaction, retention, and expansion opportunities.
Key Responsibilities
- Client Engagement & Relationship Management
- Serve as the primary contact for a portfolio of institutional asset management clients.
- Lead onboarding and deliver tailored training to ensure client adoption and satisfaction.
- Build trusted, long-term relationships with key stakeholders across client organizations.
- Maintain proactive communication to share research updates, usage insights, and monitor client health.
- Renewals & Growth Support
- Track contract lifecycles and develop proactive renewal strategies.
- Monitor client usage patterns to identify and mitigate churn risks.
- Collaborate with internal teams to identify and pursue upsell opportunities within client organizations.
- Internal Collaboration
- Partner with Alpine economists and senior leadership to support client engagement and service delivery.
- Coordinate with Business Development teams to ensure smooth client transitions.
- Assist in promoting client participation in events, webinars, and briefings.
- Collect and communicate client feedback to Product and Strategy teams for continuous improvement.
- CRM & Reporting
- Use Salesforce or equivalent CRM to log all client interactions and track engagement metrics.
- Maintain accurate and up-to-date client records, meetings, and contract statuses.
- Analyze client usage data to guide retention and growth strategies.
Skills, Knowledge and Expertise Required
- Bachelor’s degree in Finance, Economics, Business, or related discipline.
- 2+ years’ experience in account management, client success, or relationship management in a B2B environment.
- Strong interest in financial markets, macroeconomics, or investment research.
- Excellent interpersonal and communication skills.
- Highly organized, detail-oriented, and proactive.
- Proficiency with CRM tools such as Salesforce.
Preferred
- Experience working with institutional asset management clients.
- Familiarity with macroeconomic research platforms or subscription-based services.
- Exposure to SaaS or research subscription business models.
Equal Employment Opportunity (EEO)
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Talent Pool - Account Management - Alpine Macro employer: Oxford Economics
Contact Detail:
Oxford Economics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Pool - Account Management - Alpine Macro
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your enthusiasm for the role and remind them why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace Talent Pool - Account Management - Alpine Macro
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in account management and client engagement, especially if you've worked with institutional clients before. We want to see how your skills align with what we're looking for!
Show Your Passion: Let your enthusiasm for financial markets and macroeconomics shine through in your application. We love candidates who are genuinely interested in our field, so share any relevant experiences or insights that demonstrate your passion!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Oxford Economics
✨Know Your Stuff
Before the interview, dive deep into Alpine Macro's services and recent research. Familiarise yourself with their client base and understand the asset management landscape. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you’ve handled onboarding and training, as well as any strategies you used to ensure client satisfaction and retention.
✨Be Proactive in Your Approach
During the interview, demonstrate your proactive mindset by discussing how you would track client usage patterns and develop renewal strategies. Share ideas on how you could identify upsell opportunities and enhance client engagement.
✨Get Comfortable with CRM Tools
Since proficiency with CRM tools like Salesforce is key, be ready to discuss your experience with these platforms. If you have specific examples of how you've used CRM data to drive client success, make sure to bring those up!
