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For Companies At a Glance
- Tasks: Be the go-to person for client questions and deliver quick, clear responses.
- Company: Join a fast-growing FinTech company transforming data insights for investors.
- Benefits: Competitive salary, potential equity, and a chance to shape client support.
- Why this job: Work with a smart team and tackle interesting data challenges every day.
- Qualifications: Strong communication skills and experience in client-facing roles preferred.
- Other info: Remote role with flexible hours, ideal for those who thrive under pressure.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Oxford Data Plan is a fast‑growing FinTech company providing alternative data and KPI tracking for 200+ listed companies worldwide. We help fundamental investors make better decisions with proprietary data insights. Founded in 2022, we have grown to over 70 people and are backed by leading investors.
The Role
We are hiring our first dedicated Client Support Analyst to own client question resolution. As we have grown, so has the volume and complexity of questions from our clients — and we need someone to take this on full‑time. You will sit in the Technology team but work closely across the business. Your job is to be the bridge: taking questions from our Revenue team, getting answers from our data scientists and analysts, and delivering clear, accurate responses to clients — fast. You will need to understand technical concepts well enough to ask the right questions internally and translate answers for non‑technical audiences. You won’t be writing code or building products. While this is not an engineering role, you will develop a deep understanding of our data, KPIs, and methodologies to answer sophisticated client questions accurately.
What you’ll do
- Respond to client questions/tickets raised by the Revenue team, meeting agreed SLAs.
- Proactively liaise with data scientists and analysts to get answers to more complex technical questions in a timely manner.
- Translate technical information into clear, client‑friendly responses.
- Identify recurring questions and work with Operations to improve sales content, FAQs, and knowledge‑base materials.
- Collaborate closely with the Director of Operations and Head of Customer Success.
What we’re looking for
- Excellent written and verbal communication skills.
- Experience working across both technical and commercial teams.
- Comfortable working with data and spotting patterns in information.
- Confident and resilient — you’ll need to manage competing priorities and push back when needed.
Preferred
- Some basic technical skills (SQL and Python are useful).
- Experience in a client‑facing or support role.
- Background in FinTech, data, or B2B SaaS.
This is a remote role based in the UK. We’d prefer someone who can work a slightly later schedule (e.g., 11 am–7 pm) to provide some overlap with US clients, though this is flexible. You’ll need to be comfortable working with urgency — client questions often need fast turnarounds. The role requires someone who thrives on responsiveness, builds strong relationships quickly, and takes feedback well.
Benefits
- Early‑stage role with opportunity to shape how we handle client support.
- Exposure to both technical and commercial sides of a scaling FinTech.
- Work with a smart, collaborative team solving interesting data problems.
- Competitive salary and potential future equity participation.
Seniority Level: Entry level
Employment Type: Full‑time
Industries: Market Research
Client Support Analyst employer: Oxford Data Plan
Contact Detail:
Oxford Data Plan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at Oxford Data Plan or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and communication skills. Since you’ll be translating complex data insights for clients, practice explaining technical concepts in simple terms. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled client questions or resolved issues in the past. This will demonstrate your ability to handle the fast-paced environment we thrive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Oxford Data Plan.
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Support Analyst role. Highlight your communication skills and any experience you have with technical concepts, as this will show us you're a great fit for bridging the gap between teams.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex questions or issues in the past. We want to see that you can think on your feet and provide clear, client-friendly responses under pressure.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use simple language to explain your experiences and skills, as this reflects the kind of clarity we value in client communications.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Oxford Data Plan
✨Know the Company Inside Out
Before your interview, make sure you research Oxford Data Plan thoroughly. Understand their services, the data they provide, and how they help clients. This will not only show your interest but also help you answer questions more effectively.
✨Master the Art of Communication
Since the role requires excellent communication skills, practice explaining complex concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've successfully translated technical jargon for non-technical audiences.
✨Show Your Problem-Solving Skills
Prepare to discuss scenarios where you've resolved client issues or managed competing priorities. Highlight your ability to stay calm under pressure and how you approach problem-solving, as this is crucial for a Client Support Analyst.
✨Familiarise Yourself with Basic Technical Concepts
While you won't be coding, having a basic understanding of SQL and Python can set you apart. Brush up on these skills and be ready to discuss how you can leverage them to communicate effectively with the technical team.
