At a Glance
- Tasks: Be the go-to person for client questions and deliver quick, clear answers.
- Company: Join a fast-growing FinTech company transforming data insights for investors.
- Benefits: Remote work, flexible hours, and a chance to grow in a dynamic team.
- Other info: Work in a vibrant environment with opportunities for professional development.
- Why this job: Make a real impact by bridging clients and our tech team with your communication skills.
- Qualifications: Strong communication skills and experience in client support or technical roles.
The predicted salary is between 29700 - 36300 £ per year.
Oxford Data Plan is a fast-growing Fin Tech company providing alternative data and KPI tracking for 200+ listed companies worldwide.
We help fundamental investors make better decisions with proprietary data insights.
Founded in 2022, we've grown to over 70 people and are backed by leading investors.
We're hiring our first dedicated Client Support Analyst to own client question resolution.
As we've grown, so has the volume and complexity of questions from our clients - and we need someone to take this on full-time.
You'll sit in the Technology team but work closely across the business.
Your job is to be the bridge: taking questions from our Revenue team, getting answers from our data scientists and analysts, and delivering clear, accurate responses to clients - fast.
You'll need to understand technical concepts well enough to ask the right questions internally and translate answers for non-technical audiences.
You won't be writing code or building products.
While this is not an engineering role, you will develop a deep understanding of our data, KPIs, and methodologies to answer sophisticated client questions accurately.
- What you\'ll do
- Respond to client questions/tickets raised by the Revenue team, meeting agreed SLAs.
- Proactively liaise with data scientists and analysts to get answers to more complex technical questions in a timely manner.
- Translate technical information into clear, client-friendly responses.
- Identify recurring questions and work with Operations to improve sales content, FAQs, and knowledge base materials.
- Collaborate closely with the Director of Operations and Head of Customer Success.
- What we\'re looking for
- Excellent written and verbal communication skills.
- Experience working across both technical and commercial teams.
- Comfortable working with data and spotting patterns in information.
- Confident and resilient - you\'ll need to manage competing priorities and push back when needed.
- Preferred
- Some basic technical skills (SQL and python are useful).
- Experience in a client-facing or support role.
- Background in Fin Tech, data, or B2B Saa S.
This is a remote role based in the UK.
We'd prefer someone who can work a slightly later schedule (e. g., 11am-7pm) to provide some overlap with US clients, though this is flexible.
You'll need to be comfortable working with urgency - client questions often need fast turnarounds.
The role requires someone who thrives on responsiveness, builds strong relationships quickly, and takes feedback well.
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Client Support Analyst employer: Oxford Data Plan
Oxford Data Plan is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and every team member's contribution is valued. As a remote FinTech company based in the UK, we offer flexible working hours to accommodate our global client base, alongside opportunities for professional growth and development within a rapidly expanding organisation. Join us to be part of a supportive team that is dedicated to making a meaningful impact in the financial technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxford Data Plan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxford Data Plan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxford Data Plan:Your cover letter is your chance to shine! Tell us why you want to work at Oxford Data Plan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxford Data Plan!
How to prepare for a job interview at Oxford Data Plan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
