Tenancy Sustainment & Mediation Officer
Tenancy Sustainment & Mediation Officer

Tenancy Sustainment & Mediation Officer

Full-Time 30000 - 40000 £ / year (est.) No home office possible
Oxford City Council

At a Glance

  • Tasks: Support residents in Oxford to maintain their tenancies and mediate between tenants and landlords.
  • Company: Oxford City Council, dedicated to homelessness prevention and community support.
  • Benefits: Empowering work environment with opportunities for personal development and growth.
  • Other info: Join a supportive team focused on early intervention and community wellbeing.
  • Why this job: Make a real difference in people's lives while building valuable skills.
  • Qualifications: Organised individuals with experience in stakeholder engagement and mediation.

The predicted salary is between 30000 - 40000 £ per year.

Oxford City Council is looking for a team member in the Homelessness Prevention - Early Intervention Team, focusing on supporting residents in Oxford to sustain their tenancies. The role involves mediating between tenants and landlords to provide holistic advice, identify barriers, and deliver clear settlements.

Ideal candidates will be organized and experienced in dealing with varied stakeholders. This supportive team values personal development and empowerment.

Tenancy Sustainment & Mediation Officer employer: Oxford City Council

Oxford City Council is an excellent employer, offering a supportive work culture that prioritises personal development and empowerment for its employees. As a Tenancy Sustainment & Mediation Officer, you will have the opportunity to make a meaningful impact in the community while benefiting from a collaborative environment that encourages growth and innovation. Located in the heart of Oxford, the council provides unique advantages such as flexible working arrangements and access to various professional development resources.
Oxford City Council

Contact Detail:

Oxford City Council Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Tenancy Sustainment & Mediation Officer

✨Tip Number 1

Network like a pro! Reach out to people in the homelessness prevention sector, especially those connected to Oxford City Council. A friendly chat can open doors and give you insights that might just land you that interview.

✨Tip Number 2

Show off your mediation skills! During interviews, share specific examples of how you've successfully navigated conflicts or supported tenants in the past. We want to see your problem-solving prowess in action!

✨Tip Number 3

Be proactive! If you see a job opening on our website, don’t wait around. Apply as soon as you can and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.

✨Tip Number 4

Prepare for situational questions! Think about scenarios where you had to support someone in a tough spot. We want to hear how you identified barriers and helped them find solutions—this is key for the role!

We think you need these skills to ace Tenancy Sustainment & Mediation Officer

Mediation Skills
Stakeholder Engagement
Organisational Skills
Holistic Advice Provision
Barrier Identification
Settlement Negotiation
Communication Skills
Empathy
Problem-Solving Skills
Team Collaboration
Personal Development Focus
Adaptability

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Sustainment & Mediation Officer role. Highlight your experience with tenancy support and mediation, as well as any relevant skills that align with what we’re looking for.

Showcase Your Organisational Skills: Since the role requires dealing with various stakeholders, it’s crucial to demonstrate your organisational abilities. Share examples of how you’ve successfully managed multiple tasks or projects in the past.

Emphasise Your People Skills: This position is all about communication and mediation. Make sure to highlight your experience in working with diverse groups and resolving conflicts. We want to see how you can connect with both tenants and landlords effectively.

Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our supportive team at Oxford City Council!

How to prepare for a job interview at Oxford City Council

✨Know Your Stuff

Make sure you understand the key issues surrounding tenancy sustainment and mediation. Brush up on local housing policies and the challenges tenants face in Oxford. This will show that you're not just interested in the role, but that you’re genuinely invested in making a difference.

✨Showcase Your Organisational Skills

Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple stakeholders or complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.

✨Demonstrate Empathy and Communication

As a Tenancy Sustainment & Mediation Officer, you'll need to mediate between tenants and landlords. Be ready to discuss how you’ve effectively communicated with diverse groups in the past. Highlight any experience you have in conflict resolution or providing support to vulnerable individuals.

✨Ask Thoughtful Questions

Prepare some insightful questions about the team’s approach to homelessness prevention and personal development opportunities within the council. This shows that you’re proactive and genuinely interested in contributing to their mission.

Tenancy Sustainment & Mediation Officer
Oxford City Council

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