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- Tasks: Lead and coordinate tenant services, ensuring excellent customer service and compliance with housing standards.
- Company: Join Oxford City Council, a dynamic organisation dedicated to community development.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Why this job: Make a real difference in tenants' lives while developing your leadership skills.
- Qualifications: Experience in tenant services and knowledge of housing regulations required.
- Other info: Collaborative environment with a focus on continuous improvement and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Overview of the Tenancy Services Manager role at Oxford City Council. The Tenancy Services Manager is responsible for the delivery and coordination of tenant services, ensuring effective planning and management of resources to deliver excellent customer service.
Responsibilities:
- Supported by the Landlord Services Lead, lead the operational delivery and co-ordination of a highly visible, proactive and preventative tenant services, meeting the needs of all tenants across a broad spectrum of operational activity.
- Work with the Landlord Services Lead, providing oversight and leadership to the teams of Area Housing Managers and other staff to ensure compliance with the Social Housing Regulation Act 2023 and the Regulator of Social Housing’s Consumer Standards.
- Collaborate with tenants, internal and external stakeholders to oversee the co-production, development and implementation of policies or procedures required to deliver national policy and statutory outcomes.
- Ensure all operational activity is compliant with housing standards through monitoring of performance, identifying improvements required, and implementing necessary changes.
- Build and maintain effective partnerships with key external stakeholders across the public service system, including adult social care and children’s social care, to continuously improve operations and support provided to tenants.
Qualifications / Requirements:
- Experience delivering tenant services operations and managing resources to achieve customer service excellence.
- Knowledge of housing standards and regulatory frameworks related to social housing.
Employment type: Full-time
Job function: Management
Industries: Government Administration, Housing and Community Development
For an informal discussion about the post, please contact Bill Graves, Landlord Services Lead by email at bgraves@oxford.gov.uk.
Tenancy Services Manager in Oxford employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Oxford City Council. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Brush up on the Social Housing Regulation Act 2023 and be ready to discuss how you can ensure compliance and improve tenant services. Show them you're the go-to person for operational excellence!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a message to the hiring manager. A little initiative goes a long way in making you stand out from the crowd.
✨Tip Number 4
Showcase your leadership skills! In your conversations and interviews, highlight your experience in managing teams and delivering excellent customer service. They want someone who can inspire and lead their staff to success!
We think you need these skills to ace Tenancy Services Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Tenancy Services Manager role. We want to see how you can deliver excellent customer service and manage resources effectively, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills: Since this role involves leading teams and ensuring compliance with housing standards, it’s crucial to demonstrate your leadership experience. Share examples of how you've motivated staff or improved team performance in previous roles – we love a good success story!
Highlight Your Knowledge of Housing Standards: Familiarity with housing standards and regulatory frameworks is key for this position. Make sure to mention any relevant knowledge or experience you have in this area, as it shows us you’re prepared to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Oxford City Council
✨Know Your Stuff
Make sure you brush up on the Social Housing Regulation Act 2023 and the Regulator of Social Housing’s Consumer Standards. Being able to discuss these regulations confidently will show that you're serious about compliance and understand the framework within which the council operates.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve motivated staff or improved service delivery. This role is all about collaborative leadership, so be ready to demonstrate your ability to inspire and manage a team effectively.
✨Understand Tenant Needs
Familiarise yourself with the challenges tenants face and think about how you can address these in your role. Be prepared to discuss how you would ensure excellent customer service and what strategies you would implement to meet diverse tenant needs.
✨Build Partnerships
Think about your experience working with external stakeholders. Be ready to share specific examples of how you've built effective partnerships in the past, especially in public service settings. This will highlight your ability to collaborate and improve operations for tenants.
