At a Glance
- Tasks: Investigate tenancy disputes and support tenants facing eviction or harassment.
- Company: Join a dynamic team at Oxford Town Hall with a focus on tenant rights.
- Benefits: Enjoy 29 days holiday, LGPS, and flexible working options.
- Other info: Collaborate with various agencies to improve housing standards and compliance.
- Why this job: Make a real difference in the lives of vulnerable tenants and prevent homelessness.
- Qualifications: Strong investigative skills and knowledge of landlord-tenant law required.
The predicted salary is between 48888 - 48888 £ per year.
The Tenancy Investigation Officer plays a crucial role in safeguarding tenants’ rights and preventing homelessness through proactive legal intervention and enforcement. Working in close partnership with the Tenancy Relations Officer and Housing Options teams, the postholder acts as a key point of support for individuals facing illegal eviction or harassment.
This position ensures compliance with housing legislation, including the Protection from Eviction Act 1977 and the Renters Rights Act 2025, by investigating complex tenancy disputes and taking decisive action to uphold the law. The role demands a strong investigative approach, including conducting formal interviews under PACE, gathering evidence, and preparing robust legal cases for court proceedings or financial penalties.
The officer will provide expert advice on landlord and tenant law to residents, landlords, and partner agencies, helping to resolve disputes and promote best practice across the private rental sector. Building constructive relationships with landlords is a key aspect of the role, aimed at improving housing standards and reducing unlawful practices.
Beyond casework, the Tenancy Investigation Officer contributes to wider strategic housing initiatives and multi-agency efforts to tackle unlawful housing activity. This includes liaising with organisations such as Trading Standards, HMRC, and other enforcement bodies to share intelligence and coordinate action.
The postholder will maintain accurate case records, manage a complex caseload, and meet performance targets, ensuring that all interventions are timely, lawful, and effective. Ultimately, this role is integral to protecting vulnerable tenants, supporting homelessness prevention, and driving compliance with housing legislation.
Tenancy Investigation Officer in Oxford employer: Oxford City Council
As a Tenancy Investigation Officer with the Oxford Town Hall, you will be part of a dedicated team committed to safeguarding tenants' rights and preventing homelessness in a supportive hybrid work environment. The role offers excellent benefits including 29 days of holiday, a Local Government Pension Scheme, and opportunities for professional growth through collaboration with various agencies. With a focus on employee well-being and a culture of teamwork, this position not only allows you to make a meaningful impact in the community but also provides a rewarding career path in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Investigation Officer in Oxford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Oxford City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Oxford City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Tenancy Investigation Officer in Oxford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Oxford City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Oxford City Council
✨Get to Know Public Sector Values
Before your interview with Oxford City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Oxford City Council.
