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- Tasks: Lead the delivery of our Customer Experience Strategy and drive positive citizen interactions.
- Company: Join a forward-thinking council dedicated to enhancing citizen services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in citizens' lives through innovative service improvements.
- Qualifications: Experience in programme management and a passion for citizen-focused solutions.
- Other info: Collaborative environment with a focus on digital transformation and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a programme manager to lead the delivery of our Customer Experience (CEX) Strategy 2025–27 and its associated programme of change. This role is central to shaping how citizens interact with the Council, ensuring services are citizen-focused, inclusive, and deliver positive experiences first time.
You will provide leadership to drive the CEX programme, working collaboratively with stakeholders to ensure the voice of the citizen informs inclusive and accessible solutions. The role requires programme management experience, along with the use of data, insight, and best practice to inform evidence-based decisions that drive continuous improvement.
You will play a key role in digital transformation, promoting self-service where appropriate. You will oversee programme governance, monitoring and reporting, and maintain strong links with wider organisational change initiatives, including Local Government Reorganisation (LGR).
This is a role for a collaborative and inclusive leader who is passionate about improving outcomes for citizens.
Senior Programme Manager for Citizen Experience in Oxford employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager for Citizen Experience in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who are already working in roles similar to the Senior Programme Manager for Citizen Experience. A friendly chat can give you insights and maybe even lead to a referral.
✨Tip Number 2
Showcase your leadership skills! During interviews, share specific examples of how you've driven change and improved citizen experiences in previous roles. We want to hear about your collaborative approach and how you’ve used data to make decisions.
✨Tip Number 3
Stay updated on best practices in customer experience and digital transformation. Being knowledgeable about current trends will not only impress interviewers but also show that you're passionate about continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Programme Manager for Citizen Experience in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in programme management and customer experience. We want to see how your skills align with our CEX Strategy 2025–27!
Showcase Your Leadership Skills: In your application, emphasise your collaborative leadership style. We’re looking for someone who can drive change and work well with stakeholders, so share examples of how you've successfully led teams or projects.
Use Data to Your Advantage: Since this role involves making evidence-based decisions, include specific instances where you’ve used data and insights to improve services or outcomes. We love seeing how you’ve driven continuous improvement!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Oxford City Council
✨Know the CEX Strategy Inside Out
Make sure you thoroughly understand the Customer Experience (CEX) Strategy 2025–27. Familiarise yourself with its goals and how it aims to improve citizen interactions. This will show your genuine interest in the role and help you articulate how your experience aligns with their vision.
✨Showcase Your Programme Management Skills
Prepare specific examples from your past experiences that highlight your programme management expertise. Focus on instances where you've successfully led change initiatives, used data to inform decisions, and improved service delivery. This will demonstrate your capability to drive the CEX programme effectively.
✨Emphasise Collaboration and Inclusivity
Since the role requires working closely with stakeholders, be ready to discuss how you've fostered collaboration in previous roles. Share stories that illustrate your ability to listen to diverse voices and create inclusive solutions, as this is key to enhancing citizen experiences.
✨Prepare for Digital Transformation Questions
Given the focus on digital transformation and self-service, think about how you've implemented technology in past projects. Be prepared to discuss your approach to promoting self-service options and how you’ve ensured they are user-friendly and accessible for all citizens.