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- Tasks: Join our team to manage and recover local authority income streams.
- Company: Oxford City Council, dedicated to excellent public service.
- Benefits: Supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in debt collection and strong communication skills preferred.
- Other info: Be part of a proactive team committed to financial excellence.
The predicted salary is between 30000 - 40000 £ per year.
Eligibility
You can only apply for this role if you are currently working for Oxford City Council as an employee (including staff who are on secondment to another organisation) or Agency Worker subject to the Agency Workers Directive.
Responsibilities
We need proactive and resilient customer-focused Income Officers to join our Incomes Team which has responsibility for the collection of local authority income streams, including housing rents, leaseholder service charges and sundry debts. Your primary focus will be to monitor customer accounts and to recover any outstanding payments due. Utilising your effective numeracy, negotiation and communication skills, you will provide advice and support to our customers on a daily basis, whilst also liaising with external agencies, businesses and other departments within Oxford City Council.
Desired Experience
Some previous experience of debt collection in a similar environment would be advantageous, along with a talent for getting the best outcome for both the end customer and authority in what is a demanding area of work.
Commitment to Service
Maximising the money collected in the current financial climate is crucial, as it directly supports the provision of essential services. If you feel that you can help us meet this challenge and share our commitment to deliver an excellent public service, then we want to hear from you.
For an informal discussion about the post please contact Neil Markham on 01865 252751 or email.
Incomes Officer in Oxford employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incomes Officer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your colleagues at Oxford City Council and let them know you're interested in the Incomes Officer role. A friendly chat can sometimes lead to insider info or even a recommendation.
✨Tip Number 2
Brush up on your negotiation skills! Since this role involves recovering outstanding payments, practice how you’d handle tough conversations. Role-play with a friend or use online resources to get comfortable.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your proactive and resilient approach, which is key for the Incomes Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Oxford City Council and making a difference.
We think you need these skills to ace Incomes Officer in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Incomes Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Skills: Emphasise your numeracy, negotiation, and communication skills in your written application. These are key for the role, and we’d love to see examples of how you've used these skills in previous positions.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oxford City Council
✨Know Your Numbers
As an Incomes Officer, you'll be dealing with financial data daily. Brush up on your numeracy skills and be prepared to discuss how you've successfully managed accounts or collected debts in the past. Being able to demonstrate your comfort with numbers will show that you're ready for the role.
✨Showcase Your Customer Focus
This role is all about customer interaction, so think of examples where you've provided excellent service or resolved conflicts. Be ready to explain how you can balance the needs of customers with the authority's goals, as this will highlight your negotiation skills.
✨Research Oxford City Council
Familiarise yourself with the council's services and current financial challenges. Understanding their priorities will help you tailor your responses during the interview and show that you're genuinely interested in contributing to their mission.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Incomes Team and the challenges they face. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.