Location Oxford - Town Hall/Work from home (Hybrid)
Salary G6: £38,275 per annum full time (pro rata for part time).
Basis Full Time
Job profile for Income Recovery Officer
Income Recovery Officer
Location Oxford - Town Hall/Work from home (Hybrid)
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Salary G6: £38,275 per annum full time (pro rata for part time). Contractual hours 37 Basis Full Time Region Oxford
Package 29 days holiday, LGPS, subsidised leisure membership, flex scheme (where appropriate), employee benefits scheme, post-probation pay increment.
Job category/type Fixed term Date posted 19/10/2026 Job reference 002901
Job description
We’re looking for an Income Recovery Officer to join the Income Team. If you’re proactive and customer focused, then we want to hear from you. We are looking for a suitable candidate who, through the effective and proactive management of customer accounts, can contribute to the maximisation of the Council’s income.
Working as part of the income collection team to provide a comprehensive income collection service to all customers of the Council, you will be required to deal with a caseload of housing rent accounts and take the appropriate action in accordance with the Council’s Income Collection Policies and Procedures.
This will include resolving customer issues to prevent debt, negotiating with customers on sustainable repayment plans and providing advice to maximise customer’s income. There is also a requirement to represent the Council at Court in Possession and other enforcement proceedings relating to debt. If you believe you have the relevant skills and experience, we would be pleased to hear from you.
For an informal discussion about the post please contact Caren O’Keefe on 07889 177548 or email cokeefe@oxford.gov.uk
Note: All vacancies close at 23:59 on the stated closing date.
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Income Recovery Officer in Oxford employer: Oxford City Council
Joining the Oxford City Council as a Junior Qualified or Qualified Lawyer offers an exceptional opportunity to be part of a dynamic team at the forefront of local governance during an exciting period of transformation. With a strong commitment to employee development, you will benefit from a supportive work culture that prioritises career progression, alongside generous benefits such as 29 days of holiday and subsidised leisure membership. This role not only allows you to contribute to meaningful public service but also fosters a collaborative environment where your skills in commercial law can thrive.
