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- Tasks: Support tenants with housing advice and manage tenancy schemes.
- Company: Join a dynamic Housing Needs Team dedicated to community support.
- Benefits: Gain valuable experience, develop customer service skills, and make a difference.
- Other info: Opportunity for personal growth and making a real impact in the community.
- Why this job: Be part of a team that helps prevent homelessness and supports local residents.
- Qualifications: Strong customer service skills and ability to work in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an energetic and enthusiastic individual with excellent customer service skills, able to work to tight deadlines within a busy team. This post is based in the busy Housing Needs Team within the Housing Services. The team focuses on the management of the Council's housing register, the allocation of social housing within the City, the provision of housing advice and the prevention of homelessness.
You will be based in the Furnished Tenancy and Under-Occupation Team where you will be responsible for maintaining and updating the Furnished Tenancy Scheme and Removal Expenses Compensation Scheme (Under-Occupation) enabling tenants to sustain their tenancy as well as assisting current council tenants in downsizing their tenancy in accordance with Council policy by regularly visiting customers in their own homes to carry out electrical equipment testing (EET) as well as providing help and advice.
For an informal discussion about the post please contact Carolyn Devenney on 01865 252286 or email cdevenney@oxford.gov.uk.
Furnished Tenancy and Under-Occupation Officer in Oxford employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Furnished Tenancy and Under-Occupation Officer in Oxford
✨Tip Number 1
Get to know the company! Research the Council's housing services and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the team and what it’s really like to work there.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and housing management. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Furnished Tenancy and Under-Occupation Officer in Oxford
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your energy and enthusiasm shine through in your application. Make sure to express why you're excited about the role and how your customer service skills can contribute to our busy Housing Needs Team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience, especially in housing services or similar roles. We love seeing how you connect your background to what we do.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key skills and experiences are easy to spot. Avoid jargon unless it’s relevant!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Oxford City Council
✨Know Your Stuff
Make sure you understand the Furnished Tenancy Scheme and the Removal Expenses Compensation Scheme. Brush up on the council's policies regarding housing allocation and under-occupation. This knowledge will show your enthusiasm and readiness to contribute.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve helped clients or resolved issues, especially in a busy environment. This role is all about helping tenants, so demonstrating your skills here is key.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the job. For instance, how would you handle a tenant struggling with downsizing? Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or specific challenges the Housing Needs Team faces. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.