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- Tasks: Lead the Customer Experience Strategy and drive inclusive service delivery improvements.
- Company: Local government council in Oxford focused on enhancing citizen interactions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in your community by improving citizen experiences.
- Qualifications: Experience in programme management and strong stakeholder engagement skills.
- Other info: Join a dynamic team committed to positive change and accountability.
The predicted salary is between 43200 - 72000 £ per year.
A local government council in Oxford is seeking an experienced programme manager to lead the Customer Experience Strategy 2025–27. This role involves driving inclusive service delivery and continual improvement based on stakeholder insights. The successful candidate will manage governance and oversee digital transformation efforts in collaboration with various teams. The position aims to enhance citizen interactions and deliver positive experiences, promoting a culture of accountability within the council.
Citizen Experience Transformation Lead in Oxford employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Citizen Experience Transformation Lead in Oxford
✨Tip Number 1
Network like a pro! Reach out to folks in local government or related fields on LinkedIn. A friendly chat can open doors and give you insights into the role that aren’t in the job description.
✨Tip Number 2
Showcase your experience! When you get the chance to speak with hiring managers, highlight your past successes in driving customer experience strategies. Use specific examples that demonstrate your impact.
✨Tip Number 3
Be prepared for scenario-based questions! Think about how you would handle various challenges in citizen experience transformation. This shows you’re ready to tackle real-world issues head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Citizen Experience Transformation Lead in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in programme management and customer experience. We want to see how your skills align with our goals for the Customer Experience Strategy 2025–27.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven inclusive service delivery or improved stakeholder engagement in previous roles. We love seeing tangible results!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and how it relates to enhancing citizen interactions. We appreciate clarity as much as we value creativity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead transformation in citizen experience.
How to prepare for a job interview at Oxford City Council
✨Know the Customer Experience Strategy
Familiarise yourself with the Customer Experience Strategy 2025–27. Understand its goals and how they align with the council's vision. This will show your genuine interest in the role and help you articulate how your experience can contribute to these objectives.
✨Highlight Your Programme Management Skills
Be ready to discuss your previous programme management experiences, especially those that involved driving inclusive service delivery. Prepare specific examples that demonstrate your ability to manage governance and oversee digital transformation efforts effectively.
✨Showcase Stakeholder Engagement
Since this role involves working closely with various teams, prepare to talk about how you've successfully engaged stakeholders in the past. Share examples of how you’ve gathered insights and used them to drive improvements in service delivery.
✨Emphasise a Culture of Accountability
The council is looking to promote a culture of accountability. Think about how you can demonstrate your commitment to this value. Prepare to discuss how you've fostered accountability in your previous roles and how you plan to instil it within the team.