At a Glance
- Tasks: Manage complex cases, build relationships, and support vulnerable individuals in high-risk situations.
- Company: Join Oxford City Council's Anti-Social Behaviour Service team.
- Benefits: Make a meaningful impact while receiving competitive pay and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration across various agencies.
- Why this job: Help transform lives and create safer communities through compassionate support and problem-solving.
- Qualifications: Experience in supporting individuals with vulnerabilities and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Case Manager who thrives in a multiagency environment, builds strong professional relationships, and can confidently manage high-risk situations with sound judgement and compassion. This role is within the Anti-Social Behaviour Service working with some of our most complex and challenging cases, balancing enforcement with meaningful support. Our Complex Case Team works directly with individuals with vulnerabilities whose behaviours often arise from chaotic lifestyles, entrenched behaviour or unmet support needs, while also ensuring the safety and wellbeing of victims, witnesses, and the wider community.
The successful candidate will have a proven track record of supporting people affected by multiple vulnerabilities, substance misuse, mental health issues, or homelessness. They will demonstrate communication skills, and will take a problem-solving, safeguarding focused, partnership driven approach to investigations. This is an opportunity to make a meaningful difference by coordinating effective interventions, reducing harm, and helping people move towards more stable and positive outcomes.
Role responsibilities and main duties:
- Work in partnership to investigate and problem-solve complex and high-risk cases of anti-social behaviour in the adult homeless pathway, temporary accommodation, Housing First properties and other Oxford City Council housing stock.
- Build relationships with clients, including those causing anti-social behaviour and those who are affected by the behaviour, to develop respect and trust.
- Proactively seek out warning signs of potential anti-social behaviour from clients and mitigate any acceleration of behaviour.
- Provide support to victims and witnesses, as well as signpost and make referrals when appropriate.
- Use appropriate tools and powers to address anti-social behaviour.
- Assist the Legal Team in the preparation of court action and appear in Court when necessary.
- Maintain good working relationships with the local Neighbourhood Police Team and not-for-profit organisations supporting individuals with complex needs.
- Record accurately and in a timely manner, all activities pertinent to a case on the QL Case Management system, adhering to all confidentiality requirements.
- Adhere to Oxford City Council safeguarding policies and procedures when conducting or reviewing investigations.
- Support the delivery of the Regulator of Social Housing consumer standards requirements.
- Work closely with Oxford City Council departments, particularly Landlord Services, Housing Needs and Legal Services.
Case Manager for Complex Cases Team in Oxford employer: Oxford City Council
As a Case Manager within the Complex Cases Team at Oxford City Council, you will be part of a supportive and collaborative work culture that prioritises meaningful engagement with vulnerable individuals. The role offers excellent opportunities for professional growth, allowing you to develop your skills in a dynamic environment while making a tangible impact on the community. With a focus on safeguarding and partnership working, this position not only provides a rewarding career path but also the chance to contribute to positive change in the lives of those facing complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager for Complex Cases Team in Oxford
✨Tip Number 1
Network like a pro! Reach out to professionals in the field, attend relevant events, and connect with people on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in managing complex cases and supporting vulnerable individuals.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve handled high-risk situations or supported individuals with multiple vulnerabilities. This will demonstrate your capability and compassion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Case Manager for Complex Cases Team in Oxford
Some tips for your application 🫡
Show Your Passion for the Role:When writing your application, let us see your enthusiasm for being a Case Manager. Share why you’re drawn to working with complex cases and how you can make a difference in people’s lives. We want to feel your commitment to supporting those with vulnerabilities!
Highlight Relevant Experience:Make sure to showcase your experience in managing high-risk situations and supporting individuals with multiple vulnerabilities. Use specific examples that demonstrate your problem-solving skills and ability to build strong relationships. This is your chance to shine!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to align their experiences with what we’re looking for.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Be yourself, but also ensure your language reflects the seriousness of the role. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Oxford City Council
✨Know Your Stuff
Make sure you understand the complexities of anti-social behaviour and the challenges faced by individuals with vulnerabilities. Brush up on relevant legislation and local policies, as well as the specific role of the Complex Cases Team. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Build Rapport
During the interview, focus on demonstrating your ability to build strong professional relationships. Share examples from your past experiences where you successfully connected with clients or colleagues, especially in high-pressure situations. This will highlight your interpersonal skills and your capacity for empathy.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific cases where you’ve had to problem-solve in complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and how you approach safeguarding and support.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the team. Inquire about the types of cases the team currently handles or how they measure success in their interventions. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
