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- Tasks: Lead a passionate team and deliver exceptional customer service in a vibrant retail environment.
- Company: Join Brewers Decorator Centre, a family-owned business with over 120 years of heritage.
- Benefits: Enjoy a competitive salary, 31 days holiday, pension, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers transform their spaces with our products.
- Qualifications: Experience in retail supervision and a passion for customer service are essential.
- Other info: Supportive environment with a commitment to colleague development and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
40 hours per week over 5 days Monday to Friday with Saturdays on a rota. Salary competitive plus pension and company benefits.
We have a great opportunity for a Supervisor who is passionate about providing the highest levels of customer service to join and help lead the team at our Brewers Decorator Centre in Surbiton. Our Surbiton branch features a home design showroom, within which our customers can choose from an impressive choice of trade and designer paints, a huge selection of wallpapers and all the decorating tools, materials and equipment they need whether they be a professional trades person or a keen home décor enthusiast. Our friendly and experienced team are always on hand to give product advice to seasoned trades people and novice DIYers alike.
The branch opening hours are Monday to Friday 7am-5pm and Saturday 8am-5pm.
Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’.
As a Supervisor, some of your responsibilities will include:
- Assist the Branch Manager with developing sales as well as running the sales, warehouse and buying teams.
- Plan and agree sales forecasts with the Branch Manager in line with Company targets.
- Provide exceptional service to customers to deliver upon our reputation for quality Brewers service.
- Develop sales of the Company product range including wallpaper, soft furnishings, paint and fabric.
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service.
- Assist in the display and merchandising of products, to capitalise on trends and make in-demand stock accessible.
- Assisting with stock maintenance in the branch and branches within the region.
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales.
- Allocate work to the team, keeping them motivated and driven.
- Ensure orders and enquiries are dealt with and followed up on promptly.
- Act as a Key Holder for the branch when required.
To succeed in this role you will:
- Have experience of developing others, supervising in retail, or managing a team.
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service.
- Understand our focus on customer service and other Brewers values.
- Have the ability to positively represent the Company to a wide range of customers.
- Be able to work on your own initiative.
Who we are looking for to join the team:
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Relevant experience in a similar environment.
- Approachable, possessing an open and friendly personality - happy to help both customers and colleagues.
- Enjoys working and supporting a team, but can be relied upon to work as an individual.
- Keen to learn, develop skills, and progress within our industry.
- Willing to attend training to become a Fire Marshall and/or First Aider if required.
In return we offer a comprehensive benefits package consisting of: Competitive salary, 31 days holiday including...
Supervisor in London employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the company before your interview! Research Brewers Decorator Centres, their values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! As a Supervisor, you'll be guiding a team, so share any experiences where you've motivated others or led a project. We love to see how you can inspire and develop your colleagues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen on joining our family at Brewers Decorator Centres.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at Brewers Decorator Centre.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or supervising teams. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Personable: Use a friendly tone in your cover letter. We’re looking for someone who can connect with customers and colleagues alike, so let your personality come through in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxford City Council
✨Know the Company Inside Out
Before your interview, take some time to research Brewers Decorator Centres. Understand their history, values, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can translate those experiences into the context of the decorating materials industry.
✨Demonstrate Team Leadership
Be ready to discuss your experience in leading teams. Share specific instances where you motivated your team or resolved conflicts. Highlight your ability to inspire others to achieve high levels of customer service, as this aligns perfectly with the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.
