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- Tasks: Lead a team tackling complex anti-social behaviour cases while supporting vulnerable individuals.
- Company: Join Oxford City Council's dedicated Anti-Social Behaviour Service.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and collaboration across multiple agencies.
- Why this job: Be a key player in creating safer communities and supporting those in need.
- Qualifications: Experience in line management and working with vulnerable populations required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Team Leader who thrives in a multiagency environment, builds strong professional relationships, and can confidently manage high-risk situations with sound judgement and compassion. This role will supervise and support a small team within the Anti‑Social Behaviour Service who work with some of our most complex and challenging cases, balancing enforcement with meaningful support. The Team Leader will also hold their own caseload.
Our Complex Case Team works directly with individuals with vulnerabilities whose behaviours often arise from chaotic lifestyles, entrenched behaviour or unmet support needs, while also ensuring the safety and wellbeing of victims, witnesses, and the wider community.
The successful candidate will have a proven track record in line management and experience supporting people affected by multiple vulnerabilities, substance misuse, mental health issues, or homelessness. They will demonstrate strong leadership and communication skills to help maintain a positive team culture, and will take a problem‑solving, safeguarding focused, partnership driven, and strategic approach to investigations.
Role responsibilities and main duties:
- Supervise and guide a small team of case managers who investigate complex cases of anti‑social behaviour.
- Review the team’s cases to ensure they are being robustly investigated, following procedures, taking proportionate and timely action and accurately recording all activities.
- Work in partnership to investigate and problem solve complex and high‑risk cases of anti‑social behaviour in the adult homeless pathway, temporary accommodation, Housing First properties and other Oxford City Council housing stock.
- Build relationships with clients, including those causing anti‑social behaviour and those who are affected by the behaviour, to develop respect and trust.
- Develop detailed multi‑agency action plans to tackle cases of anti‑social behaviour within agreed performance standards.
- Proactively seek out warning signs of potential anti‑social behaviour from clients and mitigate any acceleration of behaviour.
- Provide support to victims and witnesses, as well as signpost and make referrals when appropriate.
- Use appropriate tools and powers to address anti‑social behaviour.
- Assist the Legal Team in the preparation of court action and appear in Court when necessary.
- Maintain good working relationships with the local Neighbourhood Police Team and not‑for‑profit organisations supporting individuals with complex needs.
- Record accurately and in a timely manner, all activities pertinent to a case on the QL Case Management system, adhering to all confidentiality requirements.
- Adhere to Oxford City Council safeguarding policies and procedures when conducting or reviewing investigations.
- Support the delivery of the Regulator of Social Housing consumer standards requirements.
- Work closely with Oxford City Council departments, particularly Landlord Services, Housing Needs and Legal services.
- Represent the ASB Service at any relevant meetings either internally or externally.
- Deputise for the Anti‑Social Behaviour Investigation Team Manager & Domestic Abuse Lead when required.
Complex Cases Team Leader in London employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Cases Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of anti-social behaviour and complex case management. Attend local events or workshops where you can meet professionals who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully managed teams or handled high-risk situations. This will demonstrate your capability and confidence.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t just wait for the application process. Reach out directly to the hiring manager or team leader via LinkedIn or email to express your interest and ask any questions you might have.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and showcase your experience in managing complex cases. Make sure to check it out and apply through us for the best chance at landing that Team Leader role!
We think you need these skills to ace Complex Cases Team Leader in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past, especially in challenging situations. Share specific examples that demonstrate your ability to guide and support others.
Emphasise Your Problem-Solving Abilities: This role is all about tackling complex cases, so we need to know how you approach problem-solving. In your application, give us a glimpse into your thought process and any strategies you've used to resolve high-risk situations effectively.
Build Connections with Your Words: Since building relationships is key in this role, use your application to showcase your communication skills. Tell us about times when you've successfully connected with clients or colleagues, especially those facing vulnerabilities. We love a good story!
Be Authentic and Passionate: Let your personality shine through in your application! We’re looking for someone who’s genuinely passionate about supporting individuals with complex needs. Share why this role excites you and how your values align with our mission at StudySmarter.
How to prepare for a job interview at Oxford City Council
✨Know Your Stuff
Make sure you understand the complexities of anti-social behaviour and the challenges faced by individuals with vulnerabilities. Brush up on relevant legislation and best practices in safeguarding, as well as the specific needs of the community you'll be serving.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in line management and team supervision. Think about times when you've successfully guided a team through challenging situations, and be ready to discuss how you foster a positive team culture.
✨Build Rapport
Demonstrate your ability to build strong professional relationships during the interview. Share experiences where you've effectively engaged with clients or stakeholders, especially in high-risk situations, to show your compassion and sound judgement.
✨Problem-Solving Mindset
Be prepared to discuss your approach to problem-solving in complex cases. Think of specific instances where you've developed multi-agency action plans or mitigated potential issues, and be ready to explain your strategic thinking process.