Overview
As Responsive Works Manager, lead the operational management and ongoing development of the HRA responsive repairs service. You will ensure safe, efficient, resident-focused delivery across the housing stock while strengthening the client function, scrutinising performance, and driving service improvements. You will oversee the end-to-end repairs journey, from initial contact to completion, with a focus on quality, learning from complaints, and regulatory alignment. You’ll collaborate with partners, customer services, and residents to modernise delivery and accountability, delivering a meaningful, standards-driven service.
Pay / Benefits
- 29 days holiday
- LGPS
- subsidised leisure membership
- flex scheme (where appropriate)
- employee benefits scheme
- post-probation pay increment
Responsibilities
- Lead the responsive repairs service and ensure safe, value-for-money delivery across housing stock
- Strengthen client function with performance scrutiny and clear, measurable standards
- Oversee end-to-end repairs journey from triage to completion, QA, and learning from complaints
- Manage relationships with delivery partners, customer services, housing, digital and data teams, and residents
- Drive service improvements, align repairs delivery with regulatory standards (including SHRA 2023, Awaab’s Law, Consumer Standards, Housing Ombudsman Code)
- Provide contractor oversight, performance management, and continuous improvement to enhance accountability
Key requirements
- leadership
- stakeholder engagement
- customer focus
- performance management
- contractor oversight
- regulatory compliance
(Internal Candidates Only) HRA Responsive Works Manager employer: Oxford City Council
As a Contracts and Commissioning Manager with us, you'll be part of a dynamic team dedicated to enhancing community wellbeing through strategic management of key contracts in leisure and sport. Our supportive work culture prioritises employee growth, offering 29 days of holiday, a generous pension scheme, and subsidised leisure membership, ensuring you have the resources to thrive both personally and professionally in Oxford.
