Overview
In this role you will lead the day-to-day housing property services for Oxford City Council’s HRA portfolio (≈8,000 homes). You ensure safe, compliant, high-quality responsive repairs, voids, damp and mould, and surveying work, while driving value for money and resident experience. You work closely with Housing Services and other internal teams to deliver a joined-up, resident-focused service. You will strengthen governance and ensure compliance with regulatory frameworks and ombudsman standards. A meaningful opportunity to shape services at scale.
Pay / Benefits
- 29 days holiday
- LGPS
- subsidised leisure membership
- flex scheme
- employee benefits scheme
- post-probation pay increment
Responsibilities
- Lead end-to-end operational delivery of housing property services across the HRA portfolio
- Oversee responsive repairs, voids, damp and mould, disrepair, party wall matters, and area-based surveying
- Ensure services are delivered safely, efficiently, and in full regulatory compliance
- Manage delivery partners with a strong client-side approach, driving continuous improvement
- Collaborate with Housing Services, Customer Services, and Complaints to maintain a joined-up service
- Support tenancy sustainment and resident wellbeing through robust operational governance
- Embed governance and meet obligations under Social Housing Regulation, Awaab’s Law, and Housing Ombudsman Code
- Provide leadership and governance to improve performance and resident experience
Key requirements
- stakeholder management
- collaboration
- resilience under pressure
- governance and regulatory compliance
- contract management (non-contract-led)
- delivery partner management
(Internal Candidates Only) HRA Operations Manager employer: Oxford City Council
As a Contracts and Commissioning Manager with us, you'll be part of a dynamic team dedicated to enhancing community wellbeing through strategic management of key contracts in leisure and sport. Our supportive work culture prioritises employee growth, offering 29 days of holiday, a generous pension scheme, and subsidised leisure membership, ensuring you have the resources to thrive both personally and professionally in Oxford.
